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: Senior Systems Engineer
Job Duties and Responsibilities:
Perform application installations, upgrades, and product maintenance for existing customers.
Troubleshoot application upgrade issues, problem analysis, diagnosis and remediation including critical events.
Create and maintain upgrade-documentation and processes.
Build strong positive relationships with the customer and project team members.
Planning, prioritizing, and executing assignments within deadlines.
Coordinates and drives compliance with change control policies and processes.
Knowledge, Skills and Abilities
The following skills or knowledge are beneficial to the success of this role:
Strong Knowledge and experience with Windows operating systems and SQL Server (including Windows / SQL permissions, Windows Clustering, SQL Server AlwaysOn, Powershell scripting and SQL code / queries).
Familiarity with PowerShell and writing scripts to perform application installs / uninstalls.
Excellent communication skills.
Strong problem solving skills.
Well organized, detail oriented, self starter, able to work independently.
Working knowledge of Azure services , IIS , Citrix and DB .
Must demonstrate the ability to learn and communicate new technologies.
Knowledge of the software and hardware implementation methodology.
Ability to identify best solutions to discovered problems or deficiencies.
Education:
BA or BS degree in computer science, engineering, information systems/technology, and/or other relevant combination of training and work experience.
Microsoft AZ-900 Certification is recommended.
Requirements
Ability to communicate with all levels of staff and management.
Ability to explain technical terms to non-technical individuals.
Ability to prioritize tasks, time management, professional conduct while representing team
Will be working in a Squad model, rotation shifts require nighttime work at times to perform application upgrades in a production environment.
Experience: Typically requires a minimum of 2 to 3 years of related experience.
