Who are we?
Prismforce is a Vertical SaaS company revolutionizing the Talent Supply Chain for global Technology, R&D/Engineering, and IT Services companies. Our AI-powered product suite enhances business performance by enabling operational flexibility, accelerating decision-making, and boosting profitability. Our mission is to become the leading industry cloud/SaaS platform for tech services and talent organizations worldwide.
Job Title: Sr. QA
Experience:
6-9 Years
Location:
Bangalore/Mumbai/Pune
Employment Type:
Full-time
Job Description: Sr. QA (AI Voice Interview System)
Employment Type: Full-time
Role Overview
We are seeking an experienced Sr. QA to drive the quality assurance strategy for our AI Voice Interview System. This role covers both our Candidate-facing Application and the Admin. You will be the primary owner of quality, tasked with bootstrapping processes, mentoring a mid-senior QA team, and researching automation tools specifically for non-deterministic AI behaviors.
This is a high-impact role for a "builder" with a product-first mindset. You will go beyond standard functional testing to ensure our AI interacts naturally, accurately, and robustly.
Key Responsibilities
1. Process Standardization & Bootstrapping
Establish the Lifecycle: Define and implement the Software Testing Life Cycle (STLC) from scratch, moving the team from ad-hoc testing to a structured, reproducible framework.
Test Artifact Management: Create and standardize repositories for test plans, test cases, and release scenarios.
Release Governance: Define criteria for release sign-offs, bug severity levels, and triage processes.
3. Team Leadership & Mentorship
Mentorship: Lead and mentor a team of 2–3 QA Engineers (4–5 years of experience), providing technical guidance and career development.
Code & Quality Reviews: Conduct regular reviews of test cases and execution logs to ensure depth and coverage.
Collaboration: Act as the primary liaison between Product, Engineering, and QA, ensuring quality is baked in from the design phase.
4. Product Depth & Complexity
Complex Scenario Testing: Design test strategies for complex AI edge cases, such as accent recognition, background noise interference, and conversation interruptions.
User Experience Focus: Evaluate the system not just for bugs, but for the "quality of conversation" and user flow.
Root Cause Analysis: deeply analyze failures to distinguish between application bugs, AI model hallucinations, or infrastructure latency.
Qualifications & Skills
Required:
Experience: 6–9 years in Quality Assurance, with at least 2-4 years in a Mentorship role.
Process Expertise: Proven track record of setting up QA processes, test management tools (Jira, TestRail, etc.), and workflows in a startup environment.
Manual Testing Mastery: Ability to design deep, complex manual test cases for scenarios where automation is initially difficult.
Mentorship: Experience managing and elevating mid-level QA engineers.
Technical Knowledge: Strong grasp of API testing (Postman/REST Assured) and Web/Mobile testing fundamentals.
Preferred (The "Plus"):
AI/ML Domain: Experience testing Chatbots, Voice Assistants, LLMs, or other AI-based systems.
Voice Technology: Familiarity with WebRTC, audio stream testing, or Speech-to-Text (STT) technologies.
Coding Skills: Experience writing automation scripts (Python/Java).
What We Offer
Opportunity to define quality standards for a cutting-edge Generative AI product.
A key leadership role with the autonomy to build processes from the ground up.
Competitive salary and benefits.
What Makes Us Unique
First-Mover Advantage
: We are the only Vertical SaaS product company addressing Talent Supply Chain challenges in the IT services industry.
Innovative Product Suite
: Our solutions offer forward-thinking features that outshine traditional ERP systems.
Strategic Expertise
: Guided by an advisory board of ex-CXOs from top global IT firms, providing unmatched industry insights.
Experienced Leadership
: Our founding team brings deep expertise from leading firms like McKinsey, Deloitte, Amazon, Infosys, TCS, and Uber.
Diverse and Growing Team
: We have grown to 160+ employees across India, with hubs in Mumbai, Pune, Bangalore, and Kolkata.
Strong Financial Backing
: Series A-funded by Sequoia, with global IT companies using our product as a core solution.
Why Join Prismforce
Competitive Compensation
: We offer an attractive salary and benefits package that rewards your contributions.
Innovative Projects
: Work on pioneering projects with cutting-edge technologies transforming the Talent Supply Chain.
Collaborative Environment
: Thrive in a dynamic, inclusive culture that values teamwork and innovation.
Growth Opportunities
: Continuous learning and development are core to our philosophy, helping you advance your career.
Flexible Work
: Enjoy flexible work arrangements that balance your work-life needs.
By joining Prismforce, you'll become part of a rapidly expanding, innovative company that's reshaping the future of tech services and talent management.
Perks & Benefits
Work with the best in the industry: Work with a high-pedigree leadership team that will challenge you, build on your strengths and invest in your personal development
Insurance Coverage-Group Mediclaim cover for self,spouse,kids and parents & Group Term Life Insurance Policy for self.
Flexible Policies
Retiral Benefits
Hybrid Work Model
Self-driven career progression tool
