Sr. QA

🚀 Join Our Team as a Sr. Quality Analyst at Helo.ai by VivaConnect 📍 Location: Mumbai, India 📅 Working Days: Monday to Friday 🏢 Work Mode: Work from Office 🌐 About Helo.ai At Helo.ai by VivaConnect, we enable businesses to connect with their customers through powerful engagement channels. • SMS, WhatsApp, RCS, Voice, and Contact Centre solutions • 24+ years of industry expertise • 30+ billion engagements handled annually • Partnerships with Meta, Google, and leading telecom operators We power communication infrastructure for businesses that require scale, reliability, and seamless customer engagement. 🌟 Why Build Your Career With Us • Work on enterprise-scale CPaaS and AI-based communication platforms • Exposure to automation-driven QA environments and performance testing systems • Collaborate with product, engineering, and DevOps teams • Contribute to improving testing frameworks and release quality • Develop expertise in scalable communication technology platforms 🌍 Discover More About Helo.ai • Website: https://helo.ai/ • LinkedIn: https://www.linkedin.com/company/sayheloai/posts/?feedView=all • Instagram: lifeathelo.ai 💼 The Role You’ll Play As a Sr. Quality Analyst, you will lead quality assurance initiatives and ensure reliable delivery of CPaaS and AI-based communication solutions through structured testing strategies and automation-driven practices. Your role will focus on strengthening testing frameworks, improving release quality, and collaborating closely with cross-functional teams to enhance overall product reliability. In addition to the responsibilities listed below, you should be open to taking up related initiatives that support stronger testing processes, improved efficiency, and consistent quality outcomes across teams. 🧩 What You’ll Be Driving 🔹 Quality Assurance Leadership • Lead QA efforts across projects • Enforce testing standards and best practices • Ensure high-quality product releases across environments 🔹 Test Planning & Execution • Develop and execute test plans, test cases, and scripts • Ensure comprehensive testing coverage across features and modules • Support validation across functional workflows and integrations 🔹 Automation & Performance Testing • Build and maintain automated testing frameworks • Conduct performance, load, and scalability testing • Strengthen automation-driven testing coverage 🔹 Bug Tracking & Resolution • Identify, document, and track defects using JIRA and TestRail • Coordinate with development teams for timely issue resolution • Support validation of fixes across releases 🔹 Collaboration & Process Improvement • Work closely with product and engineering teams to integrate QA processes • Improve QA methodologies and testing workflows • Support implementation of structured testing practices 🔹 Mentorship & Knowledge Sharing • Guide junior QA engineers on testing practices • Promote continuous learning across QA teams • Encourage quality-focused development culture 🧠 Knowledge & Expertise We Value Technical Capability • Experience in manual and automated testing environments • Knowledge of automation tools such as Selenium, JUnit, TestNG, and Playwright • Experience with API testing tools such as Postman • Familiarity with performance testing tools including JMeter, k6, and Grafana • Understanding of bug tracking and test management tools such as JIRA and TestRail • Exposure to CPaaS, telecommunications, or AI-based communication platforms (preferred) Professional Strengths • Strong analytical and problem-solving skills • Attention to detail with a quality-focused mindset • Effective collaboration with cross-functional teams • Ability to lead QA initiatives and mentor team members 🎓 Education & Experience • 8-12 years of experience in QA engineering with exposure to senior or lead responsibilities • Bachelor’s degree in Computer Science, Engineering, or a related field 📊 Indicators of Success • High-quality product releases with minimal defects • Effective implementation of QA strategies and automation initiatives • Improved testing efficiency and coverage across modules • Strong collaboration with development and product teams 📈 Performance & Growth The role follows defined KPIs and KRAs to ensure clarity in responsibilities, support performance tracking, and recognize contributions toward product quality and testing excellence. 🌍 Equal Opportunity Employer At Helo.ai, we celebrate diversity and are committed to building an inclusive and collaborative environment for all employees.