<div class="content-intro"><p><strong>About Kaseya</strong></p>
<p data-start="226" data-end="568">Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.</p>
<p data-start="570" data-end="898">Backed by <a class="decorated-link" href="https://www.insightpartners.com?utm_source=chatgpt.com" target="_new" data-start="580" data-end="654">Insight Partners</a>, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.</p>
<p data-start="900" data-end="1191">Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike.</p>
<p data-start="1193" data-end="1468">At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. </p></div><p> </p>
<div class="x_elementToProof"><strong data-olk-copy-source="MessageBody">Key Responsibilities</strong></div>
<ul data-end="2438" data-start="669">
<li>
<div class="x_elementToProof">Perform <strong>Server monitoring and troubleshooting</strong> for all <strong>Active Directory components and roles</strong>, <strong>including:</strong></div>
</li>
<ul data-end="930" data-start="785">
<li>
<div class="x_elementToProof">DNS, DHCP</div>
</li>
<li>
<div class="x_elementToProof">Remote Desktop Services (RDS)</div>
</li>
<li>
<div class="x_elementToProof">DFS Replication (DFSR)</div>
</li>
<li>
<div class="x_elementToProof">Active Directory Replication</div>
</li>
<li>
<div class="x_elementToProof">Group Policy Objects (GPOs)</div>
</li>
</ul>
<li>
<div class="x_elementToProof">Triage and resolve <strong>server performance monitoring alerts</strong>, including CPU, memory, disk, and service-level issues.</div>
</li>
<li>
<div class="x_elementToProof">Identify, analyze, and resolve <strong>disk space issues</strong>, including:</div>
</li>
<ul data-end="1246" data-start="1120">
<li>
<div class="x_elementToProof">Drive/disk capacity monitoring</div>
</li>
<li>
<div class="x_elementToProof">Disk and storage resizing/expansion</div>
</li>
<li>
<div class="x_elementToProof">Coordination with storage teams when required</div>
</li>
</ul>
<li>
<div class="x_elementToProof">Manage <strong>Windows patching activities</strong>, including:</div>
</li>
<ul data-end="1454" data-start="1303">
<li>
<div class="x_elementToProof">Troubleshooting patch failures</div>
</li>
<li>
<div class="x_elementToProof">Applying <strong>Cumulative Updates (CU)</strong> for Microsoft Exchange</div>
</li>
<li>
<div class="x_elementToProof">Performing <strong>Windows Server version upgrades</strong></div>
</li>
</ul>
<li>
<div class="x_elementToProof">Plan and execute <strong>patching of virtual machines</strong> hosted in <strong>Hyper-V clustering environments</strong>, ensuring minimal service disruption.</div>
</li>
<li>
<div class="x_elementToProof">Monitor and troubleshoot <strong>backup jobs</strong>, ensuring backup success and data integrity.</div>
</li>
<li>
<div class="x_elementToProof">Actively participate in <strong>Disaster Recovery (DR)</strong> operations, including:</div>
</li>
<ul data-end="1870" data-start="1760">
<li>
<div class="x_elementToProof">Restoration activities</div>
</li>
<li>
<div class="x_elementToProof">DR testing and drills</div>
</li>
<li>
<div class="x_elementToProof">Validation and documentation of recovery procedures</div>
</li>
</ul>
<li>
<div class="x_elementToProof">Provide hands-on troubleshooting and support for <strong>virtualization platforms</strong>, including:</div>
</li>
<ul data-end="2029" data-start="1966">
<li>
<div class="x_elementToProof">Hyper-V / Hypervisor environments</div>
</li>
<li>
<div class="x_elementToProof">VMware infrastructure</div>
</li>
</ul>
<li>
<div class="x_elementToProof">Manage and troubleshoot <strong>antivirus and security applications</strong>, addressing alerts, policy issues, and performance impact.</div>
</li>
<li>
<div class="x_elementToProof">Apply <strong>basic networking knowledge</strong> to troubleshoot infrastructure issues, including:</div>
</li>
<ul data-end="2360" data-start="2248">
<li>
<div class="x_elementToProof">IP addressing, DNS resolution, and routing basics</div>
</li>
<li>
<div class="x_elementToProof">Network connectivity and firewall-related coordination</div>
</li>
</ul>
<li>
<div class="x_elementToProof">Document incidents, resolutions, and standard operating procedures (SOPs).</div>
</li>
</ul>
<hr>
<div class="x_elementToProof"><strong>Required Skills & Experience</strong></div>
<ul data-end="3202" data-start="2480">
<li>
<div class="x_elementToProof">Strong experience in <strong>Windows Server administration</strong> and <strong>Active Directory services</strong></div>
</li>
<li>
<div class="x_elementToProof">Hands-on expertise in <strong>server monitoring and alert triage</strong></div>
</li>
<li>
<div class="x_elementToProof">Solid knowledge of <strong>disk/storage management</strong> in Windows environments</div>
</li>
<li>
<div class="x_elementToProof">In-depth understanding of <strong>Windows patch management</strong> and <strong>Exchange CU updates</strong></div>
</li>
<li>
<div class="x_elementToProof">Experience with <strong>Hyper-V clustering</strong> and virtual machine management</div>
</li>
<li>
<div class="x_elementToProof">Practical experience in <strong>backup solutions and disaster recovery</strong></div>
</li>
<li>
<div class="x_elementToProof">Working knowledge of <strong>virtualization platforms (Hyper-V / VMware)</strong></div>
</li>
<li>
<div class="x_elementToProof">Experience supporting <strong>AV and endpoint security tools</strong></div>
</li>
<li>
<div class="x_elementToProof">Basic but solid understanding of <strong>networking concepts</strong></div>
</li>
<li>
<div class="x_elementToProof">Strong troubleshooting, analytical, and communication skills</div>
</li>
</ul>
<hr>
<div class="x_elementToProof"><strong>Preferred Qualifications</strong></div>
<ul data-end="3449" data-start="3240">
<li>
<div class="x_elementToProof">Certifications such as <strong>MCSE, MCSA, VMware, Azure, or equivalent</strong></div>
</li>
<li>
<div class="x_elementToProof">Experience in <strong>enterprise or managed services environments</strong></div>
</li>
<li>
<div class="x_elementToProof">Exposure to <strong>ITIL processes</strong> (Incident, Problem, Change Management)</div>
</li>
</ul>
<div class="x_elementToProof"> </div>
<div id="x_Signature" class="x_elementToProof"></div><div class="content-conclusion"><p><strong>Additional information</strong><br><em>Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.</em></p></div>
