Senior Data Engineer – Contact Center & Digital Analytics, Assurant GCC India,
We’re looking for a Senior Data Engineer to design and maintain the data foundations that power contact center and digital interaction analytics. This role sits at the intersection of data engineering and software engineering, supporting operational reporting, automation performance, and data‑driven decision‑making at scale.
You’ll work closely with product, engineering, and analytics partners to deliver trusted datasets, scalable pipelines, and well‑defined metrics.
This position will be in Hyderabad at our India location.
Work Timings: 3:30 PM IST ~ 12:30 AM IST
What will be my duties and responsibilities in this job?
Design and maintain
data pipelines (ETL/ELT)
that transform high‑volume event and interaction data into analytics‑ready datasets
Build and optimize
SQL‑based data models
, including
star schemas
and semantic layers for reporting
Develop and maintain standardized
KPIs and metrics
used in operational dashboards
Support
Power BI datasets and reports
, ensuring consistency between data models and visualizations
Investigate data issues in production and partner with engineering teams during releases and incidents
Contribute to
data governance
by defining metric definitions, documentation, and data quality checks
Build supporting services and tooling using
Go
(or similar backend languages) following modern software engineering practices
What are the requirements needed for this position?
5+ years of experience in data engineering or analytics engineering
Strong
SQL
skills and experience designing
dimensional (star) schemas
Hands‑on experience building and operating
ETL/ELT pipelines
Experience supporting BI tools such as
Power BI
Proficiency in
Go
(preferred) or another backend programming language
Experience working in production environments with real‑time or operational data
What are the preferred skills needed for this position?
Experience with contact center, IVR, or digital interaction data
Familiarity with data governance, metric standardization, or semantic modeling
Experience supporting automation or AI‑driven products
Why Join Us
Work on data that directly impacts customer experience and operational performance
High ownership role with real influence on data architecture and standards
Collaborative, product‑focused engineering culture
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at
jobs.assurant.com
.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture
The Assurant Way
.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our
AI Usage Guidelines page
to understand what we expect from applicants regarding their use of AI during the application process.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our
Privacy Notice
to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam
here
.
