Preferred Skills:
Skilled in two of following technologies
Storage (NAS, SAN), Virtualization (VMWare, Hyper-V), Enterprise Backup, Unix / Linux Server, Windows Server, TCP/IP Networking
Responsibilities and Duties:
You will provide in-depth technical support to customers, and field support staff, focused on diagnosing, troubleshooting, repairing, and debugging NetApp products. Support incidents can range from various hardware and/or software issues with NetApp storage systems and solutions, to multi-system, multi-vendor, and multi-network interoperability issues. Essentially you -
Provide Remote technical support to enterprise customer on NetApp Storage platform through Zoom/Call/Email/Chat
Resolve ONTAP OS, NFS, CIFS, FC, iSCSI, Snapmirror, OnCommand and Networking issues
Reproduce issues by re-creating scenarios in a lab environment
Collaborate with or escalate cases to other Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise to quickly facilitate solutions for customers
Create new knowledge base articles to share information and best practices for reuse
Carefully cultivate your expertise by attending technical trainings, collaborating with other TSEs, completing lab tasks
Bachelor's Degree in IT, Computer Science, or other related fields
2+ years of technical support experience in Storage and/or Virtualization, Backup, Linux server, Windows server, Networking
Creative problem solving
Strong aptitude for learning new technologies
Good verbal and written communication and interpersonal skills.
