Career Category
Information Systems
Job Description
Role Description
This role requires hands-on experience in Salesforce platform development and deployment, including Salesforce Communities and Copado DevOps tools. The candidate will be the go-to technical resource responsible for supporting Production and non-Production environments, ensuring code quality and platform compliance, and driving continuous improvements in the digital technology ecosystem.
Must-Have Skills
Primary technical expert responsible for supporting Production and non-Production environments and point of contact for Salesforce development activities in GSC- CX domain.
Extensive hands-on technical and solution implementation experience with the Salesforce Lightning Platform (Aura and LWC frameworks) and demonstrating positions of increasing responsibility and mentoring of junior technical resources.
Develop custom configured, Visualforce and Lightning applications on the Salesforce platform leveraging the capabilities and features of Service Cloud and Commerce Cloud.
Support the maintenance of integration between Salesforce and other platforms such as AWS, MuleSoft, and other third-party services.
Research AI/ML based solutions and drive POCs to align with business use cases.
Own critical development items and work closely with the team to ensure continuity and timely resolution of high-priority items.
Perform code reviews to ensure adherence to security, scalability, accessibility, performance standards and compliance with VeraCode validation standards
Collaborate with cybersecurity teams to implement security protocols, ensure platform security posture, respond to vulnerabilities and audit findings and alignment with Amgen’s governance, security, and compliance frameworks.
Coordinate all aspects of the release process using Copado, including pipeline configuration, code integration, version control, sandbox refreshes, deployment planning, and post-release validation and support. Drive the adoption of DevOps practices by supporting continuous integration, automated testing, and deployment pipelines.
Participate actively in PI Planning, Sprint Planning, and other SAFe Agile ceremonies to ensure full visibility and accountability across deliverables.
Uphold platform scalability, reusability, and future-readiness by recommending standard methodologies and reusable frameworks.
Operate in a regulated business environment and adhering to mandatory compliance requirements.
Basic Qualifications
8 - 13 years
of experience in Business, Engineering, IT or related field
Professional Certifications:
Salesforce Platform Developer I (required).
Salesforce Platform Developer II (required).
Salesforce Administrator or App Builder Certification (preferred).
SAFe Agile Certification (preferred).
Soft Skills:
Effective collaboration in cross-functional and distributed teams
Strong initiative and self-drive in a dynamic environment
Excellent problem-solving and debugging skills
Experience working in Agile/Scrum teams
Ability to collaborate with QA, compliance, validation, and security teams
Ability to handle and prioritize numerous tasks effectively
High attention to detail and commitment to quality
Willingness to mentor junior developers and share best practices
Adaptability to work in a fast-paced, evolving technical landscape.
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