Specialist Manager, Technical Program & Project Management
Are you passionate about leading enterprise transformation at scale, bridging AI strategy and AI engineering execution? As a Technical Program Manager within the Enterprise Transformation and Optimization (ETO) team, you will manage the planning, execution, and day-to-day implementation of technically oriented programs and projects in accordance with deadlines, budget expectations, and leadership priorities across multiple global geographies.
This role operates at the intersection of business outcomes, operating model change, and modern AI-enabled solutions, translating strategic intent into execution plans, governance routines, and measurable value realization. You will own the program/project development lifecycle, allocate resources across workstreams, guide cross-functional teams, and help ensure effective delivery of technology solutions aligned to enterprise strategy. You will also bring hands-on experience designing, building, testing, and operationalizing AI agents and AI-enabled workflows in enterprise platforms to help translate priority use cases into scalable, enterprise-ready solutions.
Work you'll do
As a Specialist Manager, Project on the Enterprise Transformation and Optimization team, you will be responsible for…
Managing end-to-end delivery of technically oriented programs and projects spanning technology, process, data, and workforce change from planning through implementation and stabilization
Owning integrated delivery plans across business, product, data, engineering, risk, and change teams, including workstream coordination, resource alignment, and launch readiness
Leading stakeholder strategy, governance routines, executive communications, and escalation paths across complex, cross-functional transformation programs
Translating business priorities into buildable, scalable AI-enabled solutions in partnership with engineering teams, including use case definition, workflow design, testing, and operationalization
Tracking budgets, timelines, adoption indicators, and value realization metrics while embedding controls, change management, and repeatable delivery standards across the program
The team
ETO leads strategic initiatives that modernize how enabling functions operate, combining business transformation expertise with digital, data, and AI capabilities to improve service experience, productivity, and operational excellence across geographies.
Location: Hyderabad
Shift Timings: 2 PM to 11 PM
Qualifications
Required:
Bachelor’s degree in business, technology, engineering, analytics, or a related field, or equivalent experience
10+ years of experience in technology program/project management or similar roles in a corporate, technology-enabled, customer- or service-centric environment
Experience managing complex, cross-functional programs with senior stakeholder engagement and measurable business outcomes
Experience translating ambiguous business needs into structured requirements, roadmaps, work plans, and delivery plans
Experience partnering with engineering and architecture teams across AI platforms, enterprise systems, data/reporting environments, and workflow automation tools
Experience managing program/project budgets, timelines, resource allocation, and performance against plan
Working knowledge of modern AI concepts and delivery considerations, including generative artificial intelligence (AI), large language models, automation, data readiness, evaluation metrics, model lifecycle, and adoption impacts
Preferred:
Experience delivering AI-enabled products, platforms, or enterprise transformation initiatives
Experience with change management, operating model design, process redesign, or service management
Experience with governance related to AI risk, privacy, security, and controls
Program/project management certification, such as Project Management Professional (PMP) or Scaled Agile Framework (SAFe)
Experience creating reusable transformation assets such as playbooks, templates, frameworks, or implementation standards
