Title:
Specialist, IT Asset Administration
We are seeking a detail-oriented Software Asset Management (SAM) Administrator to join our global SW Asset Management team. This role is responsible for supporting the full software lifecycle within the organization, ensuring efficient administration, procurement, tracking, and compliance of software assets.
This position involves working closely with IT teams, vendors, and internal stakeholders to manage software requests, incidents, procurement activities, and financial tracking processes.
Key Responsibilities
General
Independently manage a high volume of
Software Asset Management (SAM) tickets
within ServiceNow queues.
Take ownership of tickets, ensuring timely resolution or reassignment to the appropriate teams.
Maintain accurate records by entering
contract management data
into the ServiceNow platform.
Collaborate with cross-functional IT teams to support software deployment and lifecycle activities.
Procurement & Financial Administration
Obtain
vendor quotations
via email and coordinate procurement activities.
Create and manage
software requisitions
in line with business requirements.
Process
goods receipts, cancellations, and updates
in procurement systems.
Perform
invoice reconciliation
between purchase orders, shopping carts, and invoices.
Ensure timely filing and documentation within electronic systems.
Identify and resolve
accounts and billing discrepancies
, taking full ownership until closure.
Reporting & Operations Support
Track software assets, usage, and internal billing processes.
Support reporting requirements related to software procurement and asset management.
Required Skills & Qualifications
Strong
communication skills
with the ability to collaborate across teams.
Advanced proficiency in
Microsoft Excel
.
Excellent
time management and organizational skills
with the ability to handle multiple priorities.
Demonstrated ability to work independently and manage workload effectively.
Experience with
Dynamics
and
Costpoint
systems.
Prior exposure to
Software Asset Management processes and tools
.
Experience supporting procurement, invoicing, or financial reconciliation activities in IT environments.
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