Specialist IS Business Systems Analyst, R&D Data Catalyst Team

Career Category Information Systems Job Description The Specialist Business Systems Analyst for the R&D Data Ca talyst Team is res ponsible for defining and specifying features for several technology products supporting R&D Precision medicine.   These products are principally Data Management and Knowledge Management tools that provide the Amgen scientific community with visibility to Amgen’s wealth of human datasets, projects and study histories, and knowledge over various scientific findings.   These are not transactional solutions but rather visibility solutions that are based on enterprise data mastering, standardization, harmonization, and linking, and federated visibility into multiple data repositories.   These solutions are pivotal tools in Amgen’s goal to accelerate speed to discovery, and speed to market of advanced precision medications.        This role involves close collaboration with Architecture and Engineering leaders supporting this product team, and related product teams, along with User representative stakeholders to define and prioritize features, and provide a roadmap for feature development .    The successfully candidate will be an exceptional data analyst, with an ability to quickly learn terminology and business process from across the entire Amgen business.   Roles & Responsibilities:     Perform data analysis and data profiling to surface range of values in various data sources and propose unification logic    Create and maintain the feature backlog in Jira, documenting the detailed specifications based on data analysis and   Collaborate with stakeholders to gather and document product requirements, user stories, and acceptance criteria   Work closely with the business teams, Scrum Master and development team to plan and execute sprints, reviewing feature iterations and providing feedback   Develop User Guides and Release Notes   Create robust written materials, including product documentation, product backlog and user stories, and creating other need artifacts to assure efficient and effective coordination across timezones .     Define, monitor , and manage service level agreements (SLAs) to ensure the service meets performance and availability requirements   Oversee the resolution of service-related incidents and problems, ensuring minimal impact on business operations   Analyze product performance data, customer behavior, and market trends to inform product decisions   Create and maintain reports and dashboards that provide insights into product performance, user engagement, and other key metrics   Conduct market research and competitive analysis to identify opportunities and inform product strategy   Analyze customer feedback and support data to identify pain points and opportunities for product improvement   Basic Qualifications and Experience:   Master’s or Bachelor's degree with 8 - 12 years of experience in Product Owner / Platform Owner / Service Owner  OR       Functional Skills:   Must-Have Skills :   Exceptional data analysis and data profiling skills    Advanced SQL query development   Experience using excel workbooks to drive data stewarding and curation tasks    Experience reviewing data profiling findings with non-technical users    Hands on skills using PowerBi including building basic models and reports    Strong knowledge of Agile methodologies and product management principles , and backlog and feature management tools including Jira and Confluence   Strong knowledge of IT service management (ITSM) principles and methodologies   Strong experience with development of data- management and visibility products such as data warehouses, master data management and data visualization and knowledge management solutions   Success in mentoring and developing strong product analysts, business analysts, and data profilers.      Good-to-Have Skills:   Experience in developing differentiated and deliverable solutions   Experience with human data, ideally human healthcare data   Experience using LLM and AI capabilities to gather information and aid in data curation and creating metadata   Familiarity with laboratory testing, patient data from clinical care, HL7, FHIR, and/or clinical trial data management   Professional Certifications (please mention if the certification is preferred or mandatory for the role):   SAFe Agile Practitioner (6.0)     Soft Skills:   Excellent analytical and troubleshooting skills   Deep intellectual curiosity, particularly about data patterns, and learning about business processes and “life of the user”   High est degree of initiative and self-motivation   Strong verbal and written communication skills , including presentation of varied audiences through complex technical/business topics   Ability to work effectively with global, virtual teams , specifically including leveraging of tools and artifacts to assure clear and efficient collaboration across time zones   Ability to manage multiple priorities successfully   Team-oriented, with a focus on achieving team goals   Strong problem solving, analytical skills;     Ability to learn quickly and retain and synthesize complex information from diverse sources   .