Specialist Assistant Manager, Technical Program & Project Management
Are you passionate about driving enterprise transformation at scale and bridging artificial intelligence (AI) strategy with AI engineering execution? As a Business Program Specialist within the Enterprise Transformation and Optimization (ETO) team, you will support the planning, execution, and day-to-day delivery of assigned workstreams within a portfolio of technically oriented programs and projects. You will work under the direction of program leadership to help teams deliver against timelines, budget expectations, and leadership priorities across the US, India, Costa Rica, and Mexico.
This role operates at the intersection of business outcomes, operating model change, and modern AI-enabled solutions, translating strategic intent into structured workplans, governance inputs, and measurable value tracking in partnership with cross-functional teams. You will contribute across the program and project lifecycle by coordinating workstream plans, managing dependencies and risks, preparing leadership-ready updates, and supporting delivery quality through established governance and release routines. You will also bring hands-on experience building, testing, and iterating AI agents, for example in Microsoft Copilot Studio and similar agent-building platforms, by developing prototypes and pilot releases, documenting requirements and test results, and supporting operational handoff under defined engineering, security, and Responsible AI standards.
Work you'll do
As an Assistant Manager - Business Program, Technical Program/Project Management on the Enterprise Transformation and Optimization team, you will be responsible for…
Supporting stakeholder engagement across complex, multi-geo transformation programs by aligning leaders on scope, outcomes, and decision points
Preparing executive-ready communications, including program updates, decision materials, leadership presentations, and governance outputs
Coordinating workstream plans, dependencies, risks, handoffs, and stabilization activities across business, product, data, engineering, risk, and change teams
Building and iterating prototype and pilot AI agents using Microsoft Copilot Studio and similar enterprise agent-building platforms in partnership with engineering teams
Supporting value tracking, adoption metrics, Responsible AI controls, and change management activities to help deliver measurable business outcomes
The team
OSI leads strategic initiatives that modernize how enabling functions operate—combining business transformation expertise with digital, data, and AI capabilities to improve service experience, productivity, and operational excellence across geographies.
Location: Hyderabad
Shift Timings: 2 PM to 11 PM
Qualifications
Required:
Bachelor’s degree in business, technology, engineering, analytics, or a specified field, or equivalent experience
6-8 years of experience leading complex programs or initiatives in a corporate, technology-enabled, customer or service-centric environment
Experience running enterprise-scale, cross-functional programs with senior stakeholder management and measurable outcomes
Experience translating ambiguous business needs into structured requirements, roadmaps, and delivery plans
Working knowledge of modern AI concepts and delivery considerations, including generative artificial intelligence (AI), large language models, automation, data readiness, evaluation metrics, model lifecycle, and adoption impacts
Experience building and iterating AI agents in an enterprise environment using Microsoft Copilot Studio or comparable agent-building platforms
Experience creating executive-ready communications, storylines, and PowerPoint materials
Preferred:
Experience delivering AI-enabled products or platforms from use case intake through minimum viable product and scale
Experience with change management, operating model design, process redesign, or service management
Experience supporting governance for AI risk, privacy, security, and controls
Program management certification or formal training, such as Project Management Professional (PMP), Agile, or Scaled Agile Framework (SAFe)
