Jobs & Responsibilities-
Cooperate with the other therapists and the reception in the formulation of plans for projects.
Be on time for appointments and thoroughly review appointments after completing each service and shift.
Maintain inventory of supplies for the operation of the treatment rooms.
Maintain accurate records as required by hotel and government regulations
Maintain equipment for aesthetics and personal equipment in safe and sanitary condition.
Perform all spa treatments on members and Guests using safe and professional techniques.
Be a host to the guests / members of the spa fitness centre. This includes greeting them in person or over the phone in a friendly, efficient and professional manner, as well as escorting them to the appropriate facilities.
Greet all arriving and departing guests by name, inquire about their level of satisfaction of the services, and maintain positive relations at all times.
Maintain a neat and orderly work area consistent with the high standards of the facility.
Ensure guest / member preferences and special requests are accommodated to the best of the property’s abilities.
Assist in the co‑ordination of spa treatments with other spa programs.
Report dysfunctional equipment to Spa & Wellness Manager
Maintain a spa database for ongoing guest communication.
Knowledgeable about all aspects of treatments, spa therapy, and the facility. Provide information and literature about the spa in person and over the telephone
Tour prospective spa Guests.
Promote all hotel and spa packages and promotions.
Recognise arrivals of all VIP guests arriving in both the spa and hotel
Ensure the facility is in peak condition at all times (operations and cleanliness).
Carry out any other duties and responsibilities as assigned
Follow up all list & documents that must be updated daily.
Report any maintenance requirements of the recreation areas.
Encourage rebooking for spa guests and correct any wrong bookings with care and urgency
Ensure ambience levels, such as lighting and music are correctly set and maintained and all areas are clean and organized.
Report any security concerns to the hotel management relating to guest safety.
Minimum of 2 years experience as a Spa Therapist.
Spa Certification course or equivalent degree holder
Oral and written fluency in English
