The Solutions Consultant will focus on delivering technical solutions for both organizational and customer-specific needs, utilizing the capabilities of the Assent Sustainability Manager and collaborating with the professional services team. This role involves understanding and addressing the technical requirements of internal teams and clients to ensure effective service delivery and support continuous process improvements.
Key Requirements & Responsibilities
Pre-Sales and Consultative Support: Lead pre-sales activities with in-depth knowledge of products and services, including providing consultative advice during complex client engagements to drive adoption of recommended solutions and best practices. Advise on and approve customized packages, approve service delivery aspects of customer agreements, and develop workflow for custom solutions for prospects.
Technical Solution Development: Collaborate with sales and account teams to understand customer requirements, develop proofs of concept, and craft tailored technical solutions such as integrations and custom data structures. Lead paid customer POCs, and support custom pricing for complex and/or enterprise customer proposals. Collaborate with Product Management to propose, solutionize, and implement product enhancements as well as supporting planning of the product road map.
Implementation and Support: Develop implementation/onboarding plan for new product solutions and roles/responsibilities for all aspects of the implementation. Assist with the technical aspects of implementation planning, including scoping, building, and testing custom solutions. Facilitate smooth transitions of new and/or custom solutions to post-sales teams to ensure customer satisfaction.
Product and Process Advocacy: Focusing on the largest impact and most complex new solutions, work closely with regulatory and product teams throughout the development lifecycle, from discovery through launch, to support new solutions and provide feedback. Possess a deep curiosity to problem solve, seeking puzzles and solutions with minimal direction from management. Lead cross functional team meetings and proactively identify project next steps, gaps in solution development, and motivate others for efficient solution development. Advocate for and document internal processes to ensure effective rollout and delivery. Roll out of a cohesive new solution/process with minimal manager supervision.
Training and Enablement: Collaborate with training teams to ensure sales and customer-facing teams have the technical knowledge necessary for improved sales effectiveness and customer success. Act as a comprehensive subject matter expert for Assent’s product offering, role specific responsibilities for the Professional Services Department, and high level of regulatory knowledge on new solution introductions.
Contract and Documentation Management: Review and provide contract language and documentation for new solutions. Support the review of contracts and SOWs, and develop pricing, for new and custom offerings.
Continuous Improvement and Industry Awareness: Stay updated on industry trends, technological advancements, and competitive landscape. Proactively identify and drive improvements in products, processes, and tools.
Technical Expertise and Support: Provide ongoing technical support during the sales process, including responding to RFPs and RFIs, and creating detailed documentation to aid customer decision-making. Support Sales training sessions for new solutions, packages, and pricing expertise. Support Sales Engineering to ensure they are well informed to lead prospect demonstrations on new solutions.
Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent.
We strongly value your talent, energy and passion. It will also be valuable to Assent if you have the following qualifications
Level of education, training and experience equivalent to a degree in Information Technology, Computer Science, Software Engineering, Environmental Governance, Supply Chain Management, or related field.
Minimum of 4 years of progressive, customer-facing experience in software engineering, solutions engineering, or product management within a SaaS environment. Additional experience in sustainability, supply chain, or compliance is advantageous but not mandatory.
Strong oral and written communication in English, demonstrating high professionalism, emotional intelligence, and the ability to interact effectively with diverse groups.
Have a deep understanding of integrations, B2B SaaS products (especially those with significant data components), databases, software development life cycles, and quality assurance principles.
Proficient in using MS Office Suite, Google Applications, and other productivity tools.
Knowledge of project management concepts and techniques required
Passionate about providing innovative solutions, with a strong interest in current and emerging technologies to enhance processes and products.
Life at Assent
Wellness:
We believe that you and your family’s well being is important. As a result, we offer vacation time that increases with tenure, comprehensive benefits packages (details vary by country), life leave days and more.
Financial Benefits:
It’s not all about the money – well, it’s a little about the money. We understand that financial health is important and we offer a competitive base salary, a corporate bonus program, retirement savings options and more.
Life at Assent:
There is purpose beyond your work. We provide our team members with flexible work options, volunteer days and opportunities to get involved in corporate giving initiatives.
Lifelong Learning:
At Assent, curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
At Assent, we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).
Our commitment to diversity, equity and inclusion includes recruiting and retaining team members from diverse backgrounds and experiences, and fostering a culture of belonging where all team members are included, treated with dignity and respect, promoted on their merits, and placed in positions to contribute to business success.
If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help.
We use AI to support parts of our recruitment process, such as note-taking and initial shortlisting based on job-related qualifications. AI does not make hiring decisions. All candidates will speak with a real person, and final decisions are always made by our recruitment team.
