Adobe is looking for a Solution Account Manager (SAM) to help customers grow, succeed, and realize measurable value from their investment in Adobe solutions. This role brings together account management and customer success, with clear ownership of maintaining revenue, renewal, and expansion.
You will partner with a defined set of customers to understand their priorities, strengthen adoption, and identify new ways Adobe can support their business. Your success will be measured by customer outcomes, long-term relationships, and steady revenue growth.
What You’ll Do
Manage a portfolio of accounts with responsibility for
retention, renewals, and expansion revenue
Build positive relationships with
business and technical stakeholders
, including senior decision-makers
Create and implement
account plans
that connect customer goals to measurable outcomes
Drive
product adoption and usage
, helping customers realize value quickly and consistently
Identify, develop, and close
upsell and cross-sell opportunities
aligned to customer priorities
Lead
renewal conversations early
, reducing risk and improving forecast accuracy
Monitor
account health using data and insights
, and take action to improve engagement and outcomes
Partner with
Sales, Customer Success, Consulting, Support, and Partners
to deliver a consistent customer experience
Share customer feedback to influence
product, strategy, and go-to-market decisions
Stay informed on
industry trends and digital experience solutions
to guide customer conversations
What You Bring
Experience in account management, customer success, or sales, leading all aspects of revenue retention and growth
A track record of
expanding existing accounts
through upsell or cross-sell
Ability to
connect technology solutions to business outcomes
Confidence working with
senior stakeholders
and navigating complex organizations
Clear and effective communication skills across written, verbal, and presentation formats
Comfort using
data to guide decisions and prioritize actions
Experience coordinating efforts between departments to overcome issues and deliver results
Familiarity with
SaaS, digital marketing, or enterprise technology solutions
How You Work
You focus on
customer outcomes and measurable impact
You take ownership and follow through on commitments
You collaborate across teams to move work forward
You stay curious, ask questions, and look for innovative ways to solve problems
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our
values and culture
,
focus on people, purpose and community
,
Adobe for All
, comprehensive
benefits programs
, the
stories we tell
, the
customers
we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an
Equal Employment Opportunity
employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic.
Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email
accommodations@adobe.com
or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about
AI in the hiring experience
.
