What You Will Do:
Drive technical excellence across multiple GBS solutions
Participate in technical design reviews to ensure high-quality platforms.
Develop and implement plans to fill skillset gaps on the team and within the broader global organization
Contribute to the technical roadmap by identifying gaps in our technical implementation and opportunities for improvement.
Identify and cross-train technical solution members within the team to provide platform support coverage
Directly manage all work flowing through the team
Focus on timely delivery/issue resolution while ensuring quality, overseeing work through to acceptance by the originating team/requestor.
Ensure that all work completed by the team undergoes thorough peer review, testing, and adheres to Ecolab best practices.
Measure performance of the team through reporting of KPIs and other metrics
Establish and track key performance indicators (KPIs) to provide insights into team progress, delivery timelines, and individual professional goals.
Develop and maintain reporting frameworks to communicate team metrics and progress effectively to stakeholders.
Communicate clear expectations regarding work completion timelines, including prompt communication of any anticipated delays.
Grow talent and manage team composition
Conduct weekly 1:1s with core team members to support their professional development.
Make recommendations regarding missing or inadequately staffed skill sets to optimize team capabilities.
Hire, mentor, and grow passionate individuals who thrive in strong teams and facilitate the onboarding process for new members.
Provide learning opportunities and guidance for team members.
Minimum Qualifications:
Bachelor's degree in a relevant discipline (Computer Science, MIS) or equivalent work experience
Minimum 3 years’ experience managing teams
5+ years’ experience supporting global IT technology solutions, where installation, upgrades, coding, performance tuning, support and administration were required
Experience developing or supporting system integrations, ETL solutions
Experience with applications running on Windows/UNIX Operating System
Experience with application and server monitoring tools (SCOM, Elastic, AppDynamics)
Experience developing and managing SQL databases
Experience working with third-party support teams and vendors
Able to act independently, seeking guidance and advice as appropriate
Preferred Qualifications:
Experience with SAP integrated applications
Experience with SaaS solutions
Experience with ServiceNow and ITIL principals
Experience with Source to Pay or other global business services or shared services pillars
Experience mentoring and professionally developing software engineers, with a focus on creating formal learning opportunities
Adaptive to changing priorities and managing multiple tasks effectively
Strong communication, interpersonal, and project leadership skills, with an ability to articulate and execute a philosophy for building effective, cohesive, and collaborative cross-functional teams
Ability to think strategically while managing day-to-day execution
Strong problem-solving skills and attention to detail
Knowledge of application concepts/make-up such as security, database, servers, networks and cloud & virtualization concepts
