About the Role
Skit.ai is the pioneer Conversational AI company transforming collections with omnichannel GenAI-powered assistants. Skit.ai’s Collection Orchestration Platform, the world’s first solution, streamlines collection conversations by syncing channels and accounts. Skit.ai’s Large Collection Model (LCM), a collection LLM, powers the strategy engine to optimize interactions, enhance customer experiences, and boost bottom lines for enterprises. Skit.ai has received several awards and recognitions, including the BIG AI Excellence Award 2024, Stevie Gold Winner 2023 for Most Innovative Company by The International Business Awards, and Disruptive Technology of the Year 2022 by CCW. Skit.ai is headquartered in New York City, NY. Visit
https://skit.ai/
Job Title
: Software Engineer (Telephony)
Location
: Bangalore (WFO)
Work Type
: Full-time
What You'll Do
Own the SIP/RTP/media stack: design, build, and operate the telephony infrastructure that carries every Skit conversation
Lead client integrations end-to-end — from kick-off call to production cutover — across SIP trunking, carriers, contact-center platforms, and enterprise PBXs
Debug live VoIP issues by reading PCAPs, traces, and logs; build the tooling that makes this faster for the rest of the team
Optimize for the things that matter to voice AI: latency, jitter, packet loss, codec quality, and call success rate
Partner with the AI/platform teams on the SIP ↔ WebRTC ↔ media-AI boundary
Write scripts/services (Python, Bash) to automate provisioning, monitoring, and incident response
Be the technical voice in client conversations — explain trade-offs, run troubleshooting sessions, and own the integration outcome
Required
3+ years
building or operating production VoIP/telecom systems
Strong programming skills in Python or Bash
Experience working with containerization systems like Docker, Kubernetes
Deep, hands-on expertise with
SIP, SDP, RTP, SRTP
Production experience with tools like
Kamailio, OpenSIPS, FreeSWITCH, or Asterisk
Working knowledge of
RTPEngine
(or equivalent media proxy) for NAT/media handling
Fluent debugging with
sngrep, tcpdump, Wireshark
, and PCAP analysis
Experience integrating with
cloud telephony providers
(e.g. Twilio, Plivo, Telnyx, Exotel) and/or PSTN carriers via SIP trunks
Strong written and verbal communication for collaboration with client engineering teams
