Deloitte drives progress. Using our vast range of expertise, that covers audit, risk advisory, and consulting services across tax, legal, business, technology and corporate finance, we help our clients become leaders wherever they choose to compete. To do this, we invest in outstanding people. We build teams of future thinkers, with diverse talents and backgrounds, and empower them all to reach for and achieve more.
What brings us all together at Deloitte? It’s how we approach thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for measurable impact. These five shared values lead to every decision we make and action we take, guiding us to deliver impact on how and where it matters most.
Work you'll do
As a Specialist Deputy Manager, Asset Lifecycle IT Services Management on the IT Services team, you will be responsible for:
Leading pooled offshore resources that support Software License Compliance Management and Software Asset Lifecycle Management services
Managing BAU and project pipelines from UK teams, including prioritization, planning, tracking, and delivery against deadlines, KPIs, and SLAs
Driving process improvements, policy implementation, automation activities, and coordinated testing to support SAM operations
Monitoring delivery quality through reporting, service reviews, quality assurance checks, and management of risks, issues, and escalations
Collaborating with onshore stakeholders to clarify work instructions, support complex tasks, and ensure action items are completed
The team
At Deloitte, we’re all about collaboration. And nowhere is this more apparent than among our 2,000-strong internal services team. With our combined specialist skills, we provide all the essential support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. Covering seven distinct areas; Human Resources, Clients & Industries, Finance & Legal, Practice Support Services, Quality & Risk Services, IT Services, and Workplace Services & Real Estate, together we live, breathe and deliver the Deloitte experience.
Location: Hyderabad
Shift Timings: 1:00 PM to 10:00 PM / 2:00 PM to 11:00 PM
Qualifications
Required:
Bachelor of Engineering, Bachelor of Technology, or equivalent graduate degree
6+ years of experience in software asset management, software license compliance management, software asset lifecycle management, or a similar role in an enterprise organization
Experience leading teams that support BAU operations and project-based deliverables
Experience tracking and reporting performance against key performance indicators, service level agreements, and customer satisfaction metrics
Experience implementing or supporting software asset management policies, procedures, process improvements, or automation initiatives
Experience using ServiceNow, Flexera (SNOW), Ariba, Microsoft System Center Configuration Manager (SCCM), or JAMF
Experience managing stakeholder communication, issue resolution, escalations, and service review actions
Preferred:
Experience supporting global or cross-border stakeholders, including UK-based teams
Experience conducting quality assurance reviews and compliance checks for software asset management activities
Experience delivering training, knowledge sharing, or informal coaching for team members
Experience supporting workload planning during peak volumes while maintaining service levels
