Manage critical social alerts and escalations, working closely with Public Relation (PR), Trust and Safety, Product, and Engineering teams to craft external communications and resolve issues.
Own sensitive, high-consequence escalations by investigating and developing bespoke communication strategies to mitigate security and brand risks.
Own the development of end-to-end external communications for social media and other channels. Triage and respond to incidents efficiently, adhering to Service Level Agreements (SLAs) for sending external social communications and internal executive communications.
Drive continuous improvement by identifying opportunities for enhancing the user experience, external communications, and internal escalation protocols. Be a subject matter expert on YouTube, creator, and industry social media conversations, contributing valuable insights to weekly internal reports.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
2 years of experience in journalism, public relations, internal or executive communications, or a related field.
Preferred qualifications:
Experience in managing critical social alerts and escalations, working closely with PR, Trust and Safety, Product, and Engineering teams to craft external communications and resolve complex issues.
Ability to own sensitive, high-consequence escalations by investigating and developing bespoke communication strategies to mitigate security and brand risks, while managing the development of end-to-end external messages, pitches, and story angles.
Ability to drive continuous improvement by identifying key opportunities for enhancing the user experience, external communications, and internal escalation protocols to ensure operational excellence.
