Join Deloitte’s Workplace Experience – Administrative Business Center as a Services Assistant Manager, Administrative Assistant. In this role, you will lead delivery of administrative support in a service center environment and help provide high-quality support for Partners, Principals, Managing Directors, Senior Managers, and Managers. This opportunity is suited for experienced administrative professionals with strong Microsoft Office capabilities, experience managing high-volume work, and the ability to guide quality and service delivery across administrative processes adapted from the source role context
Work you'll do
As a Services Assistant Manager, Administrative Assistant on the Workplace Experience – Administrative Business Center team, you will be responsible for…
Lead delivery of administrative support assignments in a fast-paced service center environment while meeting quality and deadline expectations
Oversee workflow tracking and documentation of project activities in workflow management systems
Review and guide preparation of correspondence, presentations, and business documents in alignment with Deloitte brand standards
Coordinate work across national and local teams and support senior stakeholder requests across levels
Manage administrative activities such as time and expense, request for payment, Swift, SAP, and SharePoint support
Provide guidance, quality checks, and day-to-day direction to administrative team members as needed
The team
The Workplace Experience – Administrative Business Center team provides administrative support services in a service center environment for business stakeholders across levels. The team supports senior stakeholders and works across national and local teams to deliver consistent, accurate, and high-quality administrative services. This role is part of a collaborative environment focused on execution, responsiveness, and service delivery excellence
Location: Hyderabad
Shift Timings: 5:30 AM–2:30 PM; 2 PM–11 PM; 6 PM–3 AM; 9 PM–6 AM
Qualifications
Required:
Bachelor’s degree in any subject with 15+ years of administrative experience in a corporate or shared services environment
Advanced proficiency in Microsoft Word and Microsoft Excel and working proficiency in Microsoft PowerPoint
Experience supporting senior stakeholders such as Partners, Principals, Managing Directors, Senior Managers, and Managers
Experience managing administrative processes such as time and expense, request for payment, Swift, SAP, or SharePoint
Experience reviewing, formatting, and editing business correspondence, presentations, and client deliverables
Experience coordinating assignment queues, distributing work, or performing quality checks
Ability to work rotational shifts
Preferred:
Experience leading or coaching administrative support teams in a service center environment
Experience coordinating work with national and local teams in virtual and in-person settings
Experience using workflow management systems to document and track project history
Experience conducting internet or intranet research for business requests
Experience supporting process improvement or service delivery initiatives
