Services Support Associate II, Finance Services- Hyderabad
We are looking for professionals with strong accounting skills, who are looking forward to making a career in the Finance field.
Work you’ll do
As a part of this team you will be involved with:
Daily activity — Working on customer queries: To work on all accounts receivable queries received from internal and external client each day in a prompt, professional and efficient manner.
Contact client via phone, email and make sure the collection queries are resolved on time.
Understanding and complying with firm’s policies and procedures in relation to Debtor Management and the firm’s business rules.
Schedule and send monthly account statements and chaser letters to customers.
Interact with internal and external client to resolve issues related to PO, Billing, Cash posting and other general queries.
Monitor customer account details for non-payment, delayed payments and other irregularities.
Research and resolve payment discrepancies.
Escalation: Confirm that proper escalation procedures are followed according to most effective business practices.
Communication: Should be able to communicate effectively with peers and senior team members and client service teams.
Should be able to identify issues and concerns that may affect the performance of the job and communicate the same to manager or senior analyst
KPIs
Reduction of aged AR items especially that are over 90+ days.
Strong adherence to TAT for responding to email and telephone queries.
Completion of all required training programs, contribution to continued process improvement
Participation in team and service line events
Key Competencies
Attention to details and accuracy
Good oral and written communication skills
Organizational skills
Information management
Problem analysis and problem-solving skills
Team player
Sense of urgency
Customer service Skill
Work location: Hyderabad
Shift timings: 10 : 30 AM – 7 : 30 PM OR 2 PM – 11 PM India Time (To be confirmed at final selection)
Times may vary during critical finance periods (period-end close) .
The team
At Deloitte, GFS Operations which is a part of the Global Finance Services maintains and performs book keeping and internal accounting of the firm through — Procure to Pay (PTP), Client to Cash (CTC), Record to Report (RTR) & Financial Integrity.
Qualifications
Required:
B.com
Minimum two years of relevant experience in collections
Basic knowledge of Accounts Receivable function and its importance
Should be able to work with numbers.
Effective completion of typing test with 35–40 words per minute minimum
Working knowledge of SAP would be an added advantage
Good Knowledge of MS Office tools including email skills
Good understanding of quality aspects (TAT, accuracy, and audit)
Should have a positive attitude.
Oral and written communication should be good.
Able to be work in different shifts including weekends, if required.
Should be multi tasker and work in fast pace environment
