Services Program Manager, Actimize

<div class="content-intro"><p>At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.</p></div><p><strong>So, what’s the role all about?</strong></p> <p>We are looking for a dynamic and detail-oriented Professional Services Operations Analyst to support our global Professional Services organization at NICE Actimize. This role is ideal for individuals who are strong in PMO operations, data analysis, and Excel-based reporting, with an emerging mindset toward leveraging AI in operational processes.<br><br>You will thrive in a fast-paced, cross-functional environment and enjoy connecting data across systems to create a single source of truth. This role plays a critical part in enabling operational efficiency and data-driven decision-making across global teams.</p> <p><strong>How will you make an impact?</strong></p> <ul> <li>Support operational processes across teams ensuring timely execution<br>• Track deliverables and follow up until closure<br>• Collaborate with PMO, Finance, HR, Procurement, and Delivery teams<br>• Ensure data accuracy and compliance<br>• Perform business analysis including forecasting and pipeline reporting<br>• Build and maintain Excel dashboards for reporting and analytics<br>• Support PMO, finance, and vendor management activities<br>• Drive AI-based automation initiatives for operational efficiency<br>• Prepare operational reports and executive summaries</li> </ul> <p><strong>Key Responsibilities</strong></p> <ul> <li>Execute and monitor operational workflows<br>• Maintain dashboards and reports<br>• Perform data consolidation across systems<br>• Ensure process adherence and documentation quality<br>• Support pipeline forecasting and reporting<br>• Collaborate across global stakeholders<br>• Identify automation opportunities</li> </ul> <p><strong>Required Skills &amp; Experience</strong></p> <ul> <li>Strong expertise in Microsoft Excel (Advanced)<br>• Experience in PMO or operations roles<br>• Strong analytical and problem-solving skills<br>• Experience in global, matrix environments<br>• Strong communication and stakeholder management skills<br>• Ability to manage multiple priorities</li> </ul> <p><strong>Professional Capabilities</strong></p> <ul> <li>Ability to connect data across systems and create unified insights</li> <li>Strong collaboration and teamwork</li> <li>Self-driven and ownership mindset</li> <li>Quick learner with adaptability</li> <li>Strong communication skills</li> <li>Can-do’ attitude</li> </ul> <p><strong>Nice to Have</strong></p> <ul> <li>Exposure to AI or automation tools</li> <li>&nbsp;Knowledge of data visualization tools</li> <li>&nbsp;Experience in global environments</li> <li>&nbsp;Financial services exposure</li> </ul> <p><strong>Qualifications</strong></p> <ul> <li>Bachelor’s Degree in Information Technology or related field</li> </ul> <p><strong>What’s in it for you?&nbsp;</strong></p> <p>Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!&nbsp;</p> <p><strong>Enjoy NiCE-FLEX!&nbsp;</strong>&nbsp;</p> <p>At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.&nbsp;</p> <p><strong>Requisition ID:&nbsp;</strong> 10933<br><strong>Reporting into:&nbsp;</strong>Group Manager</p> <p>&nbsp;</p><div class="content-conclusion"><p><em><strong>About NiCE </strong></em></p> <p><em>NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. </em></p> <p><em>Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. </em></p> <p><em>NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.</em></p> <p>&nbsp;</p></div>