Key Responsibilities:
Self-motivated professional with a strong track record on the
ServiceNow platform
, delivering medium to complex solutions.
Lead development and customization of
Service Portal, UI Builder, and Workspace experiences
.
Design and develop
custom UI components (Now Experience Framework)
for Agent Workspaces.
Build responsive, user-centric interfaces using
UI Builder, components, data resources, and client scripts
.
Translate business requirements into scalable
portal and workspace solutions
.
Develop and maintain reusable
custom components, widgets, and UI frameworks
.
Work on
CSM and ITSM module implementations
with focus on enhanced user experience.
Perform
instance upgrades and patching
across multiple environments.
Technical Expertise:
Strong proficiency in
JavaScript (client & server-side)
and ServiceNow scripting.
Hands-on experience with:
Service Portal (widgets, AngularJS, theming)
UI Builder & Now Experience Framework
Custom component development (Web Components / Now UI Framework)
Expertise in
ServiceNow APIs
, Glide APIs, and platform capabilities.
Strong experience in
Integrations (REST/SOAP, Integration Hub)
(must-have)
.
Solid understanding of
relational databases
and data modeling.
Experience with
ATF, Flow Designer, and Virtual Agent integrations
.
Working knowledge of
Agile methodologies
.
Stakeholder Management:
Ability to understand customer requirements and convert them into
intuitive UI/UX solutions
.
Strong communication skills to collaborate with
clients, architects, and cross-functional teams
.
Preferred Experience:
Experience working on
MSP-based (multi-tenant) ServiceNow instances
.
Exposure to
end-to-end UI/UX transformation initiatives on ServiceNow
.
Certifications:
Required:
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
Desired:
ITIL V3 / ITIL 4 Foundation
ServiceNow Certified Implementation Specialist (CSM/ITSM preferred)
Micro-Certifications:
Automated Test Framework
Flow Designer
Integration Hub
Virtual Agent
Key Differentiator (Must-Have):
Strong expertise in
UI Builder, Service Portal, and custom workspace component development
, with proven delivery of
modern, scalable, and user-friendly ServiceNow interfaces
.
Total Experience Expected: 06-08 years
Btech- Computer Science
At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.
All of our positions are open to people with disabilities.
