**ServiceNow Architect - Key Responsibilities**
Design and establish enterprise-wide technical architecture for ServiceNow implementations, mapping client business requirements to technical specifications
Develop comprehensive system documentation, process flows, and design solutions that meet project technical requirements
Lead the design and architecture of ServiceNow solutions based on client requirements; define scope and deliver Proof of Concept deliverables
Architect and implement custom applications, workflows, and integrations using ServiceNow technologies (Scripting, HTML, CSS, Angular JS, JavaScript) and web services (REST, SOAP)
Conduct code reviews, enforce adherence to coding standards and best practices, and define runbooks for code movement and deployment
Provide expert-level technical mentoring and support to team members; act as subject matter expert during implementation and post-implementation phases
Design and execute user training programs and provide go-live support to ensure successful ServiceNow deployments
Stay current with latest ServiceNow features, updates, and industry trends; share best practices and advocate for continuous improvement
Collaborate with project managers, stakeholders, and cross-functional architects to ensure timely project delivery within budget
Participate in solution demonstrations, proposal development, and stakeholder engagement activities
Achieve individual KPIs and metrics as defined; demonstrate strong interpersonal skills and customer-centric approach
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