As an Assistant Manager - Service now developer, you will support the design, development, delivery, and ongoing support of ServiceNow solutions within Deloitte’s Information Technology Services environment. This role sits within a team that services both internal and external facing business units for Deloitte Australia. The role offers the opportunity to work across delivery, support, stakeholder engagement, and continuous improvement initiatives.
Work you'll do
As a part of this team, you will:
Interact with business owners and product owners to understand the business requirements, create solution design, PAR, DAD documents and estimations
Assist the business to keep up with evolving technology by showcasing the latest technology with proof of concept
Develop and deliver projects, including major and minor releases in the given time frame
Carry out operations and support of the application developed and managed by the team
Provide solutions for complex technical and PROD issues during support, Unit testing and System integration
Communicate progress and issues through regular Status Reports.
Undertake ad-hoc duties as outlined by leads/managers.
Demonstrate the ability to independently deliver without significant senior support/escalation.
Build rapport with senior stakeholders to continually broaden and strengthen relationships.
Present with presence and confidence to leadership and senior stakeholders.
Drive and contribute to a positive and constructive culture.
Share knowledge and implement opportunities for improvement from lessons learned activities.
The team
Business Process Management (BPM) COE, under our Enterprise Application Services team, collaborates with employee experience specialists, business analysts, visual designers, software engineers and testers to deliver an industry leading and innovative product.
Location: Hyderabad
Shift Timings: 06.30 AM to 03.30 PM
Qualifications
Required:
6+ years hands-on ServiceNow development experience
End-to-end SDLC development and delivery experience on ServiceNow
ServiceNow development skills (including JavaScript, Angular, HTML, CSS, JSON, XML, Web services)
ServiceNow Administration and Configuration skills, plus strong analytical and problem-solving skills
The ability to work autonomously and deliver quality ServiceNow Solutions
Certifications - ServiceNow Admin
Ability to operate in an often rapidly changing environment; demonstrated flexibility in approach and attitude.
Ability to build productive relationships with stakeholders, act as an intermediary between business stakeholders and technical teams and develop and manage enduring client relationships.
