Service Engineer
As a Service Engineer at Madhu's Garage Equipments, you will be responsible for providing field services including repair, maintenance, and installation of automotive workshop equipment such as wheel aligners, balancers, changers, 2-post lifts, and other garage equipment. You will work closely with customers to ensure their equipment operates efficiently, minimizing downtime and optimizing performance.
Job Responsibility:
Perform on-site repair, maintenance, and troubleshooting of wheel aligners, balancers, changers, 2-post lifts, and other garage equipment.
Conduct diagnostic tests to identify equipment malfunctions and determine appropriate solutions.
Ensure timely completion of service calls and adherence to service schedules.
Install new equipment and conduct commissioning procedures to ensure proper functionality.
Provide training to customers on the operation and maintenance of newly installed equipment.
Provide technical assistance to customers over the phone or through remote troubleshooting tools.
Offer guidance on equipment operation, troubleshooting techniques, and preventive maintenance procedures.
Establish and maintain positive relationships with customers, addressing their inquiries and concerns promptly and professionally.
Collaborate with the sales and customer service teams to address customer needs effectively.
Maintain accurate records of service activities, including service reports, work orders, and parts usage.
Submit timely reports on service activities, including completed tasks, parts used, and customer feedback.
Adhere to company and industry standards for quality, safety, and compliance.
Follow proper safety protocols and procedures while performing service activities
