ABOUT REMIDIO
Remidio is highly focused on having a deep public health impact - that of preventing needless blindness. Our success so far has been built as a result of some key elements of a unique organizational culture as below:
Each one at Remidio is outcome driven
Each of us has freedom to take independent decisions but own the decisions.
We give high importance to collaborative working style while having freedom to operate independently
A problem-solving attitude with independence of thought is commonly seen among many at Remidio
We question status quo and focus on Excellence in whatever we do
We are a team of more than a hundred people from diverse backgrounds, ethnicities and nationalities who have come together to make eye care simple, affordable and accessible, globally.
Remidio provides a tremendous opportunity to learn. You will have the freedom and opportunities to challenge yourself. We are passionate about maintaining a fulfilling, rewarding and high-energy work environment while setting the stage for your continued success.
Three key pillars of the Remidio culture are those of Boldness, Openness & Dynamism and are looking for talent who aspire to work in such a dynamic & outcome driven work culture, that rewards meritocracy.
We do not place much emphasis on your degrees, and where you are from. We place a lot of emphasis on assessing your willingness to learn, your independence of thought, your focus on excellence, your respect for camaraderie, respect for basic human values of dignity and honesty and finally the energy you bring to your role.
ABOUT THE JOB
Responsible for device installation & product service
DEPARTMENT
Product Service
REPORTING TO
Senior Engineer - Customer Support
Qualification
BE in Electronics
TECHNICAL COMPETENCIES
▪ Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
▪ Adept at data representation skills.
▪ Ability to interact with all levels of a company’s stakeholders to drive strategy implementation
▪ Excellent organizational and time management skills
▪ Ability to manage multiple projects in a fast-paced, dynamic environment
▪ Ability to manage multiple priorities, and assess and adjust quickly to changing priorities
▪ Strong problem-solving abilities
▪ Problem Solving and critical thinking.
BEHAVIORAL COMPETENCIES
▪ Ability to manage multiple projects in a fast-paced, dynamic environment
▪ Excellent organizational and time management skills
▪ Collaborative working Skills
▪ Balances strategy with execution
KEY ROLES & RESPONSIBILITIES
Install ophthalmic equipment at client sites, ensuring proper functionality and customization as per client needs.
Respond to service calls for troubleshooting and repairs of ophthalmic devices, both remotely and on-site.
Develop and implement preventive maintenance schedules, conducting routine PMS visits to ensure equipment reliability.
Provide on-site training sessions for clients on the usage and maintenance of ophthalmic equipment.
Maintain accurate records of service activities, including detailed service reports and equipment history.
Collaborate with the sales team for technical support during pre-sales activities and demonstrations.
JOB LOCATION
Delhi
