<div class="content-intro"><p>Roboyo is a category shaper in Agentic Automation. We help leading brands embed autonomous, AI‑powered agents into their workflows, processes, products and services so they can scale faster and operate smarter.<br><br>Built on a strong automation heritage, we focus on seamless integration of AI into enterprise level organization, not just proving concepts, but owning outcomes and driving value in every industry we are present. At Roboyo, you’ll join a global team of builders, consultants and engineers that are top practitioners of taking solutions to the next level for clients in pursuit of excellence.</p>
<p> </p></div><p><strong><span data-contrast="none">About the Role</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">The <strong>Service Delivery Lead (SDL)</strong> plays a pivotal role in ensuring the successful day-to-day operation of managed services engagements. While sharing many responsibilities with the Service Delivery Manager, the SDL often focuses on the tactical and operational execution of service delivery tasks. This role ensures service quality, SLA adherence, team alignment, and delivery transparency for assigned engagements.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></p>
<p><span data-contrast="none">This role is ideal for someone who seeks to showcase their ability to build a successful organisation and combines expert people and operational leadership with strong technical understanding and excels in high-stakes client interactions.</span><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="none">Key Responsibilities:</span></strong><span data-ccp-props="{"335551550":6,"335551620":6,"335559738":240,"335559739":240}"> </span></p>
<ul>
<li><span data-contrast="none"> Operational Performance: Ensure all managed services activities are executed efficiently and aligned with SLA commitments.</span></li>
<li><span data-contrast="none"> Client Transparency and Satisfaction: Provide visibility into service performance and maintain trust through regular, transparent communication.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li>
<li><span data-contrast="none"> Team Coordination and Oversight: Guide daily execution of work within the service delivery team, supporting timely, high-quality outcomes.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li>
<li><span data-contrast="none"> Quality and Compliance: Support adherence to standards and ensure continuous improvement of service object quality.</span><span data-ccp-props="{"335551550":6,"335551620":6}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Requirements:</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">- Experience in managed services, automation engineering, or technical delivery leadership.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">- Understanding of automation platforms, architecture principles, and engineering best practices.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">- Proven ability to lead multi-disciplinary teams across multiple engagements.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">- Exceptional communication skills, especially with senior stakeholders.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">- Strong organizational skills to manage tickets, SLAs, and service team activities in a dynamic environment.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">- Demonstrated success in improving SLA performance, service quality, and operational maturity.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">- Proficiency in ticketing and monitoring platforms, with an ability to extract and interpret performance metrics.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="none">- Experience in working effectively across roles (engineering, business analysis, leadership) to deliver results.</span><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="none">- A strategic mindset with the ability to identify patterns, risks, and opportunities across a portfolio.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><strong><span data-contrast="none">What we offer:</span></strong><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">- Influence the direction and maturity of a global Managed Services organization.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">- Work with high-value clients and cutting-edge automation technologies.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">- Lead a talented team of delivery and engineering professionals.</span><span data-ccp-props="{"335559738":240,"335559739":240}"> </span></p>
<p><span data-contrast="none">- Shape the future of Managed Services and contribute to Roboyo’s global service excellence.</span></p><div class="content-conclusion"><p>We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</p>
<p><strong>Privacy Notice:</strong> By applying, you consent to the processing of your personal data for recruitment purposes in line with our Privacy Policy: <a href="https://roboyo.global/data-privacy/">https://roboyo.global/data-privacy/</a></p></div>
