Job Purpose:
Responsible to manage a Service Center network to thereby provide excellent after-sales service to our customers.
Responsibilities:
Performs end to end coordination with service centers & customers
Regularly updates CRM platform
Prompt in providing updates to customer
Captures customer queries / complaints and provide appropriate solutions and alternatives with the within the timeframe and follow-up to ensure resolution
Handling demanding customers, escalations from management hierarchy.
Co-ordinate effectively & timely with all concerned departments to ensure proper flow of communication.
Ensure effective use of CRM practices, provide accurate, valid and complete information by using the right methods/tools.
Follow communication procedures, guidelines and policies.
Identify and assess customer needs to achieve satisfaction.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Build sustainable relationships through open and interactive communication with the assigned service Centers
Desired candidate profile:
Should have relevant experience of working in a service center or similar process from consumer durable industry / after sales service industry
Basic technical knowledge of the mobiles and its spare parts
Aptitude for fast and adaptive learning.
Willing to learn and apply my knowledge to practical situations.
Possess problem-solving techniques and ability to work in groups and independently.
Keeps oneself updated with the company product offerings, processes etc.
Experience:
3+ years
Qualification
: Undergraduate / Graduate
Benefits:
We believe in work-life balance and hence we offer flexible working hours. What matters is the output of work
We have a well-defined leave policy for our people to take care of their personal commitments and exigencies
We care for our people and take care of them and their family by offering them Mediclaim policy
Your professional growth and company growth go hand-in-hand
We provide you a platform to learn and polish your skills
