Who are we:
Raptee.HV is a full- stack electric motorcycle startup with a very strong technical moat, founded in 2019 by four engineers from Chennai (Ex Tesla, Wipro), working on bringing a no-compromise upgrade motorcycle to an otherwise scooter- only EV market. Raptee is incubated at CIIC & ARAI.
Role Overview:
The Service Advisor bridges customers and technicians, managing service bookings, diagnostics, and follow-ups. Reporting to the Service Manager, the role demands 2-5 years in automotive/EV service advisory.
What you’ll actually do
Greet customers, assess EV issues (e.g., battery, motor, charging faults), and create detailed job cards with initial inspections.
Recommend services like preventive maintenance, software updates, or warranty repairs; provide accurate cost estimates and timelines.
Coordinate with technicians for diagnostics, repairs, and quality checks; track progress and update customers proactively.
Upsell accessories, extended warranties, or maintenance packages while educating on EV benefits like lower running costs.
Handle complaints, escalations, and roadside assistance (RSA) queries; maintain service records in CRM/HRMS like Keka.
Ensure compliance with safety standards, FAME guidelines, and company policies; conduct vehicle handovers with demos.
Who we’re looking for:
Diploma/Degree in Automobile Engineering or related; 2-5 years as Service Advisor (EV/2-wheeler preferred).
Technical knowledge of EVs (batteries, BMS, controllers); proficient in diagnostic tools and MS Excel.
Excellent Tamil/English communication; customer-centric with negotiation and multitasking skills.
Chennai-based; willing for rotational shifts and 20% travel to support regional dealers.
What’s In It for You:
Opportunity to work in a fast-paced and dynamic environment.
Opportunities for professional advancement as the company undergoes expansion.
A culture that fosters collaboration and creativity within the team.
Collaborate closely with seasoned experts in the field.
