As a Serialization Associate, you will serve as a front-line execution specialist responsible for investigating, resolving, and documenting DSCSA compliance exceptions across our pharmaceutical 3PL client portfolio. Working in a fast-paced, 24x6 support environment, you will own ticket resolution from triage to closure — ensuring serialization events are accurate, compliant, and fully traceable.
DSCSA Transaction & Exception Handling
Investigate and resolve EPCIS file failures including schema errors, master data mismatches, and event sequence violations
Validate commission events, aggregation hierarchies (SSCC to Case to Each), shipping/receiving confirmations, and returns verification events
Review inbound and outbound EPCIS transactions for accuracy prior to retransmission
Identify and correct mismatches in SGTIN/SSCC, GLN/SGLN, lot/expiry data, and business step inconsistencies
Document all exceptions and resolutions in ServiceNow with sufficient detail for audit purposes
▸ Serialization Lifecycle Execution
Apply working knowledge of the full DSCSA event lifecycle: Commission, Pack/Aggregate, Ship, Receive, Return, and Destroy
Validate aggregation integrity before authorizing outbound shipment events
Troubleshoot serialized returns and product status discrepancies across trading partners
Support reprocessing and retrigger strategies for failed or rejected events
▸ Platform & Repository Troubleshooting (L4 Systems)
Work within serialization platforms including TraceLink, rfxcel, and Systech
Identify and resolve common repository rejections: duplicate commissioning, invalid aggregation structures, missing transaction identifiers
Collaborate with senior team members on complex platform-level issues requiring configuration review
▸ Regulatory Compliance Awareness
Maintain working knowledge of DSCSA Section 582 requirements, product tracing/verification obligations, and serialized returns saleable verification workflows
Understand suspect/illegitimate product investigation triggers and escalation protocols
Ensure all activities align with GS1 standards and DSCSA regulatory requirements
▸ Operational Excellence & Ticket Management
Respond to assigned tickets within defined SLAs — no silent aging
Maintain full incident ownership through resolution with structured handoff documentation
Escalate systemic trends, recurring failure patterns, or compliance-at-risk items to the Project Leader
Participate in shift handoffs with concise, structured status communication
What We're Looking For
▸ Required Qualifications
1–2 years of experience in pharmaceutical serialization, DSCSA operations, or supply chain compliance
Hands-on experience with EPCIS file formats and GS1 standards (SGTIN, SSCC, GLN, BizStep)
Familiarity with serialization platforms such as TraceLink, rfxcel, Systech, or SAP ATTP
Experience in ITSM environments — ServiceNow preferred
Strong analytical skills with close attention to regulatory detail
Effective written communication for cross-functional audiences
Ability to work on US Central Time shift
▸ Preferred Qualifications
Experience supporting a pharmaceutical 3PL or wholesaler (McKesson, AmerisourceBergen, Cardinal) in a serialization capacity
Exposure to WMS platforms (SAP WM/EWM or similar) and their interaction with serialization systems
Understanding of DSCSA Section 582(d) 3PL-specific obligations
GS1 Healthcare or DSCSA-related certification
ITIL-based service management experience
OUR CULTURAL BELIEFS:
Patient Minded
I act with the patient’s best interest in mind.
Client Delight
I own every client experience and its impact on results.
Take Action
I am empowered and empower others to act now.
Grow Talent
I own my development and invest in the development of others.
Win Together
I passionately connect with anyone, anywhere, anytime to achieve results.
Communication Matters
I speak up to create transparent, thoughtful and timely dialogue.
Embrace Diversity
I create an environment of awareness and respect.
Always Innovate
I am bold and creative in everything I do.
Our team is aware of recent fraudulent job offers in the market, misrepresenting EVERSANA. Recruitment fraud is a sophisticated scam commonly perpetrated through online services using fake websites, unsolicited e-mails, or even text messages claiming to be a legitimate company. Some of these scams request personal information and even payment for training or job application fees. Please know EVERSANA would never require personal information nor payment of any kind during the employment process. We respect the personal rights of all candidates looking to explore careers at EVERSANA.
From EVERSANA’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences, and backgrounds who share a passion for improving the lives of patients and leading innovation within the healthcare industry. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion, and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility.
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