Own and drive research road maps with multi-phase projects. Design and conduct research (foundational, generative, evaluative) to define new opportunities and influence strategy across the product cycle.
Lead research activities in a fluid environment with mixed methods to inspire and partner with cross functional teams to co-define product direction, navigate ambiguity of early stage product development (0-1) while fostering a collaborative culture to maintain momentum.
Apply a mixed-methods approach by selecting and applying ethnographic field studies, diary studies, contextual inquiries, usability testing, field studies with an understanding of these methods.
Synthesize insights, recommendations through narratives, design principles, and frameworks and communicate to the audiences to influence design and product decisions. Be involved in bringing a human centered point-of-view to the team.
Uphold ethical and responsible innovation.
Minimum qualifications:
Bachelor's degree or equivalent practical experience.
6 years of experience in an applied research setting (e.g., product) or similar.
Preferred qualifications:
Master's degree or PhD in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or a related field.
Experience with research design applying qualitative research methods including usability, surveys, contextual inquiry, research through design and understanding of different methods along with the ability to discern and adapt based on product phases.
Experience working in 0-1 setting, launching new, products from the ground up and managing challenges through research.
Experience in the generative AI space to shape product opportunities.
Ability to manage multiple projects and work collaboratively engaging with cross-functional teams.
