Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
At Qualys, we empower organizations to strengthen their security posture by leveraging cutting-edge cloud and security technologies. Recognized globally as a pioneer in the cybersecurity domain, we’re looking to onboard driven and enthusiastic individuals to join our Technical Support team and grow into tomorrow’s security experts.
Job Summary
We are seeking a Senior Technical Support Engineer eager to start or build their career in cybersecurity. This role is ideal for recent graduates or professionals with up to 3-5 years of experience in technical support, networking, system administration, or IT.
In this role, you’ll work directly with Qualys customers and partners to troubleshoot issues, provide technical assistance, and ensure a high level of customer satisfaction with our cloud-based security products.
Key Responsibilities
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Provide technical support for Qualys Security Applications via phone, email, and MS Teams.
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Troubleshoot customer-reported issues on our SaaS-based platform.
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Ensure clear, friendly, and professional communication with customers throughout the support process.
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Work closely with internal Engineering and QA teams to ensure timely resolution.
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Gain hands-on experience in cloud security, vulnerability management, and enterprise networking tools.
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Continually build your knowledge in the areas of cybersecurity, system administration, and network protocols.
Required Qualifications
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3–5+ years of experience in technical support, IT support, networking, or related fields.
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Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or equivalent.
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Basic understanding of networking concepts (TCP/IP, OSI model, DNS, DHCP, etc.).
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Working knowledge of either Linux/Unix or Windows operating systems.
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Strong troubleshooting and analytical thinking skills.
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Willingness to work in a 24/7 rotational shift environment.
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Excellent written and verbal communication skills.
Preferred Qualifications / Nice-to-Have Skills
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Exposure to basic scripting (e.g., Bash, Python).
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Familiarity with web services like IIS, Apache, or Nginx.
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Knowledge of cybersecurity fundamentals (vulnerabilities, threat types, false positives).
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Awareness of tools like Packet Capture (Wireshark), SSH, or system monitoring tools.
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Understanding of API concepts and basic regular expressions (Regex).
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Familiarity with support tools such as Salesforce, Jira, or Zendesk.
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Certifications: CompTIA Security+, CCNA, CEH, or equivalent (not mandatory but a plus).
What You’ll Gain
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Hands-on experience in enterprise security and cloud-based technologies.
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Mentorship from experienced cybersecurity professionals.
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Opportunities for career advancement within a global cybersecurity leader.
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Exposure to real-world use cases in vulnerability management, threat detection, and application security.
Why Work at Qualys
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Be part of an innovative, fast-paced team protecting some of the world’s biggest brands.
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Collaborate with professionals across Engineering, DevOps, QA, and Product groups.
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Grow your career in one of the most in-demand and evolving industries.
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Access learning and certification opportunities to accelerate your growth.
