<p><strong>Senior Systems Engineer – L3 </strong></p>
<p><strong>About Ensono</strong></p>
<p>Ensono is a hybrid IT services provider that sees a world in transformation. We understand the world of business has become more complex, layered, and interdependent because we’re enabling the IT infrastructure for that transformation. Our clients are some of the most innovative and forward-thinking companies in the world and we help keep their businesses thriving. With nearly 50 years of experience, we optimize and modernize IT infrastructure by amplifying the power of mainframes and mid-range servers with the agility of cloud. Check us out at <a href="https://www.ensono.com">www.ensono.com</a><a class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" href="https://nam11.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ensono.com%2F&data=05%7C02%7CJennifer.Joseph%40Ensono.com%7Ce601069ca71a4b1335e808dc1c0f8fe5%7Cd483ed84f7bf4078a58ffb250feccf8f%7C0%7C0%7C638416100371036807%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=np2ZJ3pL08ChK%2FWgUB%2FCs1FmCakVjSY5HN%2BqSstWs%2B4%3D&reserved=0" target="_blank">.</a> </p>
<p><strong>Job Summary</strong></p>
<p> </p>
<p>The L3 Backup & Recovery Engineer is a senior technical resource responsible for the <strong>design, implementation, optimization, and support</strong> of enterprise backup and recovery platforms, with primary focus on <strong>Cohesity DataProtect</strong> and <strong>IBM Tivoli Storage Manager (IBM Spectrum Protect)</strong>. This role provides <strong>expert‑level troubleshooting</strong>, leads <strong>incident resolution</strong>, supports <strong>DR readiness</strong>, and acts as a technical escalation point for L1/L2 teams and client environments.</p>
<p><strong>Job Responsibilities</strong></p>
<p><strong>Technical Operations & Support</strong></p>
<ul>
<li>Serve as <strong>L3 escalation</strong> for complex backup, restore, replication, and DR issues across Cohesity DataProtect and Tivoli Storage Manager environments</li>
<li>Perform advanced <strong>root cause analysis</strong> for backup failures, performance issues, data corruption, and recovery incidents</li>
<li>Lead and execute <strong>critical restores</strong> (file, VM, database, application‑level, and full system recovery)</li>
<li>Support <strong>24x7 shifts </strong>(including weekends and holidays)<strong> </strong>with<strong> </strong>rotations and major incident bridges as required</li>
</ul>
<p><strong>Platform Engineering & Administration</strong></p>
<ul>
<li>Maintain <strong>enterprise backup architectures</strong> using Cohesity DataProtect and Tivoli Storage Manager</li>
<li>Configure and manage:</li>
<ul>
<li>Backup policies, schedules, and SLAs</li>
<li>Retention, replication, and archival strategies (on‑prem and cloud targets)</li>
<li>Encryption, immutability, and ransomware protection features</li>
</ul>
<li>Perform <strong>capacity planning</strong>, performance tuning, and storage optimization</li>
<li>Lead <strong>platform upgrades, migrations, and version lifecycle management</strong></li>
</ul>
<p> </p>
<p><strong>Disaster Recovery & Compliance</strong></p>
<ul>
<li>Participate in and lead <strong>DR tests</strong>, audits, and recovery simulations</li>
<li>Ensure compliance with <strong>RPO/RTO, security, and regulatory requirements</strong></li>
<li>Support data protection strategies for <strong>hybrid, cloud, and virtualized environments</strong></li>
</ul>
<p><strong>Automation & Continuous Improvement</strong></p>
<ul>
<li>Automate backup operations and reporting using <strong>scripts and native tooling</strong> where applicable</li>
<li>Identify opportunities to standardize, optimize, and reduce operational risk</li>
<li>Mentor and provide technical guidance to <strong>L1/L2 engineers</strong></li>
</ul>
<p><strong>Client & Stakeholder Engagement</strong></p>
<ul>
<li>Act as a <strong>technical advisor</strong> to clients and internal teams</li>
<li>Participate in root‑cause reviews and technical design discussions</li>
<li>Create and maintain <strong>technical documentation</strong>, SOPs, and knowledge articles</li>
</ul>
<p><strong>Required Technical Skills</strong></p>
<p><strong>Core Technologies</strong></p>
<ul>
<li><strong>Cohesity DataProtect</strong> (advanced administration, troubleshooting, restores, replication)</li>
<li><strong>IBM Tivoli Storage Manager (IBM Spectrum Protect)</strong></li>
<li>Enterprise backup concepts: incremental/full, deduplication, replication</li>
<li><strong>ServiceNow</strong> for ITSM</li>
</ul>
<p><strong>Infrastructure Platforms</strong></p>
<ul>
<li>Virtualization: <strong>VMware and Hyper‑V</strong></li>
<li>Operating Systems: <strong>Windows Server, Linux (RHEL, SUSE, AIX preferred)</strong></li>
<li>Databases & applications: SQL Server, Oracle, file systems (preferred)</li>
</ul>
<ul>
<li>Object storage (S3‑compatible, Azure Blob – preferred)</li>
</ul>
<p><strong>Experience & Qualifications</strong></p>
<ul>
<li><strong>7–10+ years</strong> in enterprise backup or data protection roles</li>
<li>Strong experience administering <strong>Cohesity Data Protect</strong> and <strong>Tivoli Storage Manager / IBM Spectrum Protect</strong></li>
<li>Experience in <strong>managed services or large enterprise environments</strong> preferred</li>
<li>Relevant certifications (preferred but not required):</li>
<ul>
<li>Cohesity certification</li>
<li>IBM Spectrum Protect certification</li>
</ul>
</ul>
<p><strong>Soft Skills</strong></p>
<ul>
<li>Strong analytical and troubleshooting skills</li>
<li>Ability to lead during high‑severity incidents</li>
<li>Clear written and verbal communication</li>
<li>Comfortable working in <strong>client‑facing and globally distributed teams</strong></li>
</ul>
<p><strong>Shift Timing-1:30 PM to 10:30 PM</strong></p>
<p> </p>
<p><span data-teams="true">We are an equal opportunity employer. All qualified applicants will be considered for employment without regard to caste, colour, creed, religion, gender, gender identity, sexual orientation, age, disability, HIV status, or any other status protected by law. Candidates with disabilities who require accommodations during the recruitment process are encouraged to contact our Talent Acquisition team to place a request.</span></p>
<p> </p>
<p> </p>
<p> </p>
