Minimum 5 years of relavent work experience.
5 to 8 years of work experience
Fixed work shift with on-call readiness, including schedule adjustment for product deployment events.
Desired Skills
* ITIL , Helpdesk experience , Communication skills , Customer relationship
* Business Analysis Planning and Monitoring.
* Requirements Analysis and Design Definition.
* Project Management experience supporting Enterprise Operations.
* Basic Understanding of Windows servers and Azure technologies.
* Knowledge of Change Control/RFC processes
* Work in culturally diverse environments.
* Knowledge of Data Center operations and vendor management.
* Experience working within SLA parameters (documentation, coordination).
* Proficiency in Microsoft Excel and Power BI.
* Strong analytical, and critical thinking skills.
* Excellent written and oral communication skills.
* Proactiveness and ability to work independently with minimal direction.
* Strong grasp of business processes and industry regulations, particularly in Healthcare environments.
Responsibilities
* Handle communication, change processes, documentation, and process improvement for product configuration, installation, upgrades, performance monitoring, security, and continual server improvement.
* Plan deployment of new solutions with cross-team communication.
* Engage in continuous improvement and enhancement planning for Infrastructure services.
* Analyze technical and business needs to recommend solutions through team interactions.
* Build and maintain positive relationships with clients, vendors, consultants, and end-users.
* Stay updated on domain-specific developments and integrate them into enterprise systems.
* Ensure proper documentation and accountability in project management and methodologies. Job Description
* Support coordination of cross-Enterprise, highly available applications on a global network.
* Collaborate with Development Teams for troubleshooting and deployment issue resolution.
* Manage multiple tasks effectively with strong time management and prioritization skills.
* Communicate clearly with both technical and non*technical teams.
* Possess basic knowledge of MSSQL databases, programming concepts, AI, machine learning, and cloud computing.
* Focus on integrating AI/automation, advanced data analytics, and hybrid skills blending business strategy with technology.
* Documenting Change Controls and Monitor change management and product lifecycle.
* Coordination across teams to ensure compliance.hem
