As our Senior System Engineer - ServiceNow, you be part of our Solution Centre of Excellence team where we strongly believe that working hard and having fun are two compatible elements.
We are looking for a proactive and experienced Senior System Engineer - ServiceNow to join our team and play a key role in evolving our ServiceNow instance. You will act as a trusted advisor to stakeholders, responsible for designing, implementing, and maintaining our ServiceNow platform, ensuring it meets the needs of the organization and enhances our IT service management processes.
Key Responsibilities:
Lead the design, development, and customization of ServiceNow applications and workflows to align with business objectives.
Maintain and support ServiceNow applications, CSM module, ITSM module, workflows, flows, Integrations, LDAP servers, ServiceNow MID servers.
Maintaining the stability and usability of the system through configuration, development, and administration including upgrades, patching and integrations
Assist and coordinate ServiceNow release management and UAT process on regular basis
Implement best practices for ServiceNow administration, including security and user management.
Monitor system performance, troubleshoot issues, and perform regular maintenance and upgrades.
Develop and maintain documentation for system configurations, processes, and procedures.
Provide technical support and training to end-users and IT staff.
Stay updated on ServiceNow releases and industry trends to recommend improvements and optimizations.
Participate in project planning and management to ensure timely delivery of solutions.
Work with stakeholders to ensure that ServiceNow aligns with business objectives and service delivery standards.
Conduct training sessions for users and IT staff to maximize platform utilization and efficiency.
Mentor and support junior engineers and administrators, providing guidance on best practices and development techniques.
Requirements
5+ years of experience working with ServiceNow CSM and ITSM.
Strong understanding of customer service workflows and ServiceNow capabilities.
Awareness of ServiceNow ITOM and its integration points.
Proven ability to manage multiple tasks and stakeholders in a fast-paced environment.
Excellent interpersonal, communication, and documentation skills.
Strong team player with experience working in global delivery models.
Qualifications:
• ServiceNow Certified System Administrator (CSA)
• IT Service Management (CIS-ITSM) Implementer
• Customer Service Management (CIS-CSM) implementer
• ITIL Foundation certification.
• Experience with Agile methodologies (Scrum, Kanban).
• Degree in Computer Science, Information Systems, or equivalent experience.
• Proven experience working with enterprise-scale applications.
We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles, while also valuing inclusive workplace experiences. By fostering a sense of community, we drive innovation, strengthen connections, and nurture belonging. Our commitment ensures you can work in a way that suits you best, while also engaging with colleagues to share ideas and build meaningful relationships.
