Participate in on-call activities and manage the systems within the domain and work with the primary responders to help in fixing system issues.
Troubleshoot technical issues, evaluate technical data, and develop recommendations for systems and services, respond to tickets/bugs within team-defined service-level objectives (SLOs), and contribute to systems and services through bug reports and consultation.
Work with customers on defining distributed systems requirements, testing procedures, and proposing solutions.
Set up processes for planning, improving quality, best practices, and maintaining a short response time for user issues.
Minimum qualifications:
Bachelor's degree in Computer Science, or a related Information Technology (IT) field, or equivalent practical experience.
5 years of experience with systems automation, and with systems design and implementation.
5 years of experience with technical infrastructure (e.g., deployment, maintenance, troubleshooting), and with reliability of technical infrastructure.
Preferred qualifications:
8 years of experience working with vendors or customers.
Experience with Electronic Design Automation (EDA) tools or chip design.
Experience in working with Go, Python or C++.
Experience in interacting with end users or product aptitude.
