Key Responsibilities
Soft Services & Workplace Management
Manage end-to-end
soft services operations
, including: Housekeeping Cafeteria & pantry management Front office services Office hygiene and upkeep
Ensure high standards of
workplace experience and employee satisfaction
.
Drive continuous improvements in
service quality and efficiency
.
Vendor Management, Agreements & Cost Optimization
Manage vendor lifecycle including:
Vendor selection, onboarding, and performance tracking
Agreement drafting, review, and execution
Monitor vendor SLAs/KPIs and conduct periodic performance reviews.
Drive
cost-saving initiatives
through: Contract renegotiations Consumption optimization Process improvements
Work closely with Procurement for
RFP/RFQ processes
.
Events & Employee Engagement
Plan and execute: Townhalls Leadership and client visits Employee engagement & cultural events Conferences and internal meetings
Ensure smooth execution, budget adherence, and high-quality experience.
Bring innovative ideas to enhance
employee engagement and culture
.
Data Analytics, MIS & Reporting
Develop and manage
MIS dashboards using advanced Excel
.
Analyze trends related to: Cost optimization Vendor performance Consumption analysis Space and service utilization
Prepare
daily, weekly, and monthly reports
for leadership.
Drive data-based decision-making and automate reporting processes.
Financial & Petty Cash Management
Manage and monitor
petty cash operations
with proper documentation and controls.
Track admin expenses and ensure cost adherence to budgets.
Maintain transparency and compliance in all financial transactions.
Process, Compliance & Documentation
Develop and implement
Standard Operating Procedures (SOPs)
.
Ensure compliance with: Company policies Audit requirements Statutory regulations
Maintain all admin documentation including: Agreements Vendor records Audit and compliance reports
Employee Support & Helpdesk
Act as a
single point of contact
for employee admin-related queries.
Manage and improve helpdesk operations with SLA adherence.
Ensure timely resolution and high service satisfaction.
Stakeholder Management
Collaborate with: HR, Finance, Procurement teams Site leadership External service partners
Provide administrative and reporting support to leadership.
Education & Experience
Graduate (Mandatory)
MBA or BHM (Bachelor in Hotel Management) – Preferred
8–12 years of experience
in
Administration / Soft Services / Workplace Management
, preferably in IT/ITES or corporate environment
Key Skills & Competencies
Advanced proficiency in
MS Excel (Pivot, Dashboards, Data Analysis)
Strong
vendor management and agreement handling skills
Expertise in
cost control and savings initiatives
Event management and workplace experience expertise
Knowledge of
compliance and audit processes
Strong organizational and multitasking abilities
Personal Attributes
Highly
proactive and smart worker
Strong
communication skills (written & verbal)
with ability to engage stakeholders effectively
Smart, confident, and professional communication style
Strong analytical and problem-solving mindset
Detail-oriented with high ownership and accountability
Ability to manage multiple priorities in a dynamic environment
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit:
r1rcm.com
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