The Opportunity
India’s leading enterprises are modernising complex, legacy telephony and contact center environments into cloud-first, AI-powered communication platforms.
RingCentral is hiring a
Senior Solutions Engineer – Enterprise (India)
to lead technical strategy for large, strategic pursuits across BFSI, BPO/KPO/ITES and multi-site enterprise environments.
This is a senior, individual contributor role designed for experienced telecom and contact center architects who have built and transformed large-scale voice environments and now want to influence enterprise cloud transformation conversations.
Role Overview
As a trusted technical advisor, you will partner closely with Enterprise Sales and global Solutions Engineering teams to define, position, and validate complex UCaaS + CCaaS + AI solutions.
You will shape architecture strategy, lead deep technical discovery, and influence decision-makers at CIO/CTO and CX leadership levels.
This is a
strategic pre-sales role
focused on architecture authority, competitive positioning, and enterprise transformation.
Key Responsibilities
Define and position end-to-end UCaaS + CCaaS + AI architecture for complex enterprise pursuits
Lead technical discovery sessions and whiteboard deep telephony and contact centre architectures
Shape migration strategy from legacy PBX and on-prem contact centre platforms to cloud-native environments
Own technical responses for large RFPs and strategic bids
Partner with Sales to define solution positioning, differentiation, and competitive win themes
Guide technical validation and proof-of-value engagements
Identify technical risks, dependencies, and mitigation approaches during deal cycles
Support partners with advanced RingCentral platform expertise and joint solution alignment
Provide structured feedback to the global Product and Engineering teams based on India enterprise requirements
Define a competitive displacement strategy against incumbent enterprise platforms.
Enterprise Telephony & Architecture Expertise (Critical)
Strong hands-on and architectural experience in:
PSTN, PRI, SIP trunking, SBC architecture, carrier interconnect models, and voice quality optimisation (QoS, redundancy, failover)
Enterprise voice design, dial plans, call routing logic, HA/DR architecture
Hybrid and cloud migration strategies
Multi-site, 500+ seat enterprise voice environments
Indian telecom regulatory considerations (TRAI / DoT compliance)
You should be comfortable leading in-depth technical discussions with enterprise IT and telecom teams and confidently articulating / whiteboarding enterprise voice architecture.
Platform Experience
Strong experience with enterprise platforms such as:
Cisco
Avaya
Genesys
NICE
Five9
Zoom
Experience Required
10+ years in telecom, unified communications, or contact center domains
Proven experience supporting large enterprise environments (500+ seats)
Exposure to BFSI, BPO/KPO/ITES sectors preferred
Strong commercial awareness and experience supporting complex deal cycles
Executive presence with ability to simplify technical complexity into business value
Understanding of API-driven integrations and enterprise ecosystem alignment.
Educational Qualification
Bachelor’s degree in Engineering, Computer Science, Telecommunications, or a related field
Relevant certifications (e.g., Cisco, Avaya, Genesys, cloud communication platforms) are a plus.
Why This Role Matters
This is not a demo-driven SE role.
You will help India’s largest enterprises modernize mission-critical communication infrastructure - influencing architecture decisions, migration strategy, and long-term platform direction.
This role provides the opportunity to shape large-scale cloud communication transformations across India’s most complex enterprise environments
