Key Responsibilities and
Accountabilities
:
Ensure that every customer derives the most value possible from the platform leading to retention
Identify, comprehend, and clearly articulate customers' requirements to generate an end-to-end solution to their business challenges
Analyze and elevate customer's consumption of contract, adoption of the product
Proactively identify opportunities for the customers to improve operational efficiencies and find suitable campaign entities which could benefit from utilizing AI to grow their business.
Capturing development areas for product improvement and closed looping with product managers and engineering for necessary corrective actions
Actively make sure that you are knowledgeable on all aspects of the Shipsy platform
Qualifications:
What we are looking for:
Experience in Product Management in SaaS or product companies.(For senior profile)
Excellent written and verbal communication skills.
Analytical mindset with attention to detail and excellent problem-solving skills.
Ability to think independently and learn as a member of a team.
Ability to identify and clearly articulate customer pain points and business opportunities that Shipsy can help them solve.
Intrinsically motivated to tackle unique client use cases, teach clients how to maximize platform performance
