Role purpose
We are seeking an experienced and detail-oriented Senior Payments Manager to lead and oversee our payment’s operations function.
This role will be responsible for managing a team of 5 professionals, ensuring accurate and timely processing of payments, maintaining strong internal controls, and driving operational efficiency
The ideal candidate will bring strong team leadership experience along with hands-on expertise in Oracle ERP systems.
The role will report into the Assistant Vice President
Key accountabilities
Technical
Oversee end-to-end payment processes, including vendor payment & reconciliations.
Assure timely clearance of queries from business owners and customers.
Ensure accuracy, timeliness, and compliance with internal policies and regulatory requirements.
Drive process improvements and automation initiatives to enhance operational efficiency.
Ensure items are being escalated in accordance with agreed procedures.
Monitor and manage payment-related risks and controls
Review and approve payment batches and exceptions as per delegated authority
Prepare and present reports, dashboards, and insights to senior leadership
Support audits by providing required documentation and ensuring compliance
Manage stakeholder relationships with banks, vendors, and internal departments
Relationship management
Develop sound professional working relationships with colleagues, resolutions data analysts, business staff and management
Develop sound professional working relationships with the business, 3rd parties and Travelex teams across the business to improve the investigation and resolution process
Communication
Proactive and regular communications with the business and other areas of Finance whose work impacts, or depends upon the Reconciliations team
Actively communicate and seek feedback from colleagues and customers
Be supportive and encourage support for “people initiatives” e.g. Your Voice, Travelex Awards etc
Play a participative part in Team Briefs
Be proactive in the provision of feedback and the delivery of ideas to develop and improve Travelex Finance services, those within the Payments team.
Ensure feedback to line manager outlining general activities of role and ‘how we are doing’
General
Undertakes any necessary training associated with the duties of the post and participates in training and development procedures
Complies with all Company Health and Safety policies and legislation in the performance of their duties and responsibilities
Maintains confidentiality and observes data protection guidelines
Manage expenses in accordance with Company Expense Policy
Carries out any other reasonable duties commensurate with their capability
Essential
B.com /PG/MBA with good understand of Accounting, Payments AP/AR & Reconciliations
Experience of working in fast paced / Global finance department. Prior experience working in shared service environment with an on/offshore presence is preferred.
8–12 years of experience in payments operations or finance roles
Able to demonstrate proven experience at this level within a similar financial environment
Ability to communicate clearly with internal and external stakeholders
Experience of financial services/banking with an understanding of basic bookkeeping
Ability to deliver to tight deadlines
Local language skills to interact with relevant 3rd parties/Travelex team/branch to resolve issues related to payments.
Ability to maintain accuracy - key when confirming incoming value
High attention to detail
Ability to resolve issues to conclusion
Demonstrable experience of resolving variances & queries.
Experience of using finance systems
Desirable
Excellent understanding of upstream systems and core Travelex reconciliations systems
