.
Senior
Partner
Operations
Specialist
About Blackbaud
We’ve
created an environment where people follow their passion.
There’s
something about working at Blackbaud that feels different than other companies—
there’s
a sense of purpose and a belief that each of us can make a difference in the success of our
clients,
organizations whose work changes lives. Blackbaud is the world’s foremost provider of technology solutions and services to the nonprofit market. Software, analytics, data, marketing automation, website design,
financial management
,
payment
& donation
processing. Our broad portfolio
contains
all of
the
tools
nonprofits need to be successful in fulfilling their missions.
About the Role
We are looking for a
Senior
Operations
Specialist
to join our team
to
support our
evolving Partner Program
.
You
’ll
do this
by
driving Partner delight through best-in-class Partner
operations and experiences. The focus of this role
is
mainly to
manage
the
reporting
needs
,
processes
and practices to
ensure efficient operations
and to
support Partner engagement across the organization.
We are looking for a
n individual
with a passion for innovation and experience driving
efficiency and process adoption across internal and external stakeholders
.
The
Operations
Specialist
role will be a pioneer in Blackbaud’s pursuit to be partner-obsessed and platform-focused
.
This highly motivated individual will bring a disciplined approach to
our operations
while
considering available resources, and Partner and stakeholder experiences.
Responsibilities
Execute and
optimize
processes
related to Blackbaud Partner
O
perations
Help the organization’s processes remain legally compliant
Develop and
optimize
reporting to support program
needs
Examine financial data and use
insights
to improve
efficiency
Perform quality controls and monitor KPIs
Identify
and recommend
ways to
optimize
processes relating to
Partner
operations
– including using AI/agents to accelerate productivity and outcomes
Hold regular cross functional calls to report on and drive progress on all project deliverables and programs
Assist
with related special projects and other duties as needed
Minimum Qualifications and Experience
3
+ years of technology operations experience
Proficient and advanced
Excel
experience
Proficient and advanced
Salesforce
knowledge and reporting
Fundamental AI literacy
Entrepreneurial mind set, self-starter style and ability to drive outcomes
Willingness to work in a dynamic environment – willingness to work virtually
Strong communication
, critical
thinking
and interpersonal skills.
Ability to
identify
and resolve roadblocks through strong collaboration and communication skills.
Ability to
establish
and build close working relationships.
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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our
Intelligence for Good®
vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.
Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.
