Job Description
Senior Operational Excellence Specialist (IT)
Role Overview
The
Senior Operational Excellence Specialist (IT)
is responsible for driving continuous improvement across
IT operations, processes, and services
.
The role focuses on
process excellence, efficiency, transparency, and standardization
within an IT environment while supporting and contributing to
cross‑functional and transformational projects
.
The position requires a
senior‑level mindset
, strong
process understanding in IT
, and the ability to collaborate across multiple teams and initiatives simultaneously.
Key Responsibilities
Drive
continuous improvement initiatives
within IT operations and service management processes
Analyze, design, and optimize
end‑to‑end IT processes
(e.g., Incident, Change, Problem, Request, and Service Management)
Identify inefficiencies and define sustainable, scalable process improvements
Support and contribute to
multiple parallel projects
, including operational, transformation, and strategic initiatives
Work closely with IT operations, architecture, security, and business stakeholders
Establish and maintain
process KPIs, dashboards, and performance indicators
Ensure alignment with
IT governance, compliance, and best practices
(e.g., ITIL, Lean, Six Sigma)
Act as a
senior sparring partner
for management and operational teams
Support change adoption and continuous improvement culture across IT
Core Skills (Must‑Have)
Operational Excellence & Process Expertise
Strong
end‑to‑end process understanding
in an IT environment
Hands‑on experience in
process analysis, modeling, and optimization
Solid knowledge of
IT Service Management frameworks
(e.g., ITIL, Six Sigma, others)
Experience with
Lean, Continuous Improvement, or Six Sigma principles
Seniority & Professional Experience
Several years of experience in
Operational Excellence, IT Process Management, or IT Operations
Proven ability to work independently and take ownership at
senior level
Strong analytical and structured way of working
Project & Stakeholder Management
Ability to lead or contribute to
multiple projects simultaneously
Strong stakeholder management across IT and business functions
Capability to translate business needs into actionable process improvements
Data & KPI Orientation
Experience in defining and interpreting
process KPIs
Ability to use data to drive decisions and improvements
Side Skills (Nice‑to‑Have)
Technical & Tooling Knowledge
Experience with
ITSM tools
(e.g., ServiceNow, Jira Service Management, Remedy)
Basic understanding of
cloud and hybrid IT environments
Familiarity with automation, workflow tools, or scripting concepts
Change & Transformation
Experience supporting
IT transformations or organizational change initiatives
Understanding of change management and adoption principles
Experience working in agile or hybrid delivery environments
Communication & Collaboration
Strong communication skills in an international environment
Ability to explain complex processes in a clear and practical way
Moderation and workshop facilitation experience
Additional Qualifications
Certifications such as
ITIL
,
Lean
,
Six Sigma
, or
PMP
Experience in large, complex enterprise IT environments
Personal Attributes
Proactive and solution‑oriented mindset
Strong sense of ownership and accountability
High adaptability and willingness to work across different topics and teams
Continuous improvement and learning mindset
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