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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Marketing Cloud Customer Onboarding Specialists warmly welcome our newest Salesforce marketing cloud customers post-sale and guide them through the critical onboarding phase before implementation begins. This role is designed for
experienced
professionals who act as
trusted advisors
, ensuring customers achieve
rapid time to value
while building a strong foundation for long-term success across Salesforce products—particularly
Marketing Cloud and the Salesforce Platform
.
You will act as a
trusted advisor
during early customer engagements, leading strategic onboarding conversations including but not limited to -
Marketing Cloud Engagement, Marketing Cloud Account Engagement (Pardot), Marketing Cloud Personalization, Marketing Cloud Intelligence (Datorama), Marketing Cloud Growth, Advanced Editions, and Third-Party Messaging
, ensuring customers are prepared for successful implementation and adoption.
Key Responsibilities
Serve as a
senior subject-matter expert
for Salesforce marketing cloud products, with a strong focus on accelerating initial customer value.
Act as the
first post-sale point of contact
, providing a confident, warm, and strategic welcome into the Salesforce ecosystem.
Lead
virtual 1:1 and group onboarding engagements
, educating customers on how to realize business value using Salesforce Customer 360.
Apply consultative skills to uncover
business objectives, use cases, and success metrics
, shaping long-term customer success.
Design and deliver
tailored Success Paths
, outlining clear steps to meet customer goals.
Provide strategic, value-based recommendations aligned to customer industry, maturity, and growth plans.
Build strong relationships with customers and internal partners, contributing to regional and global onboarding excellence.
Actively contribute to and elevate the team’s
knowledge base, best practices, and onboarding standards
.
Mentor and support junior onboarding specialists as a senior team member along with participating in organisation wide workstreams.
Experience & Background
Proven success delivering
customer-facing presentations and strategic onboarding engagements
.
Relevant third-level degree or equivalent professional experience.
4+ years
of experience helping customers achieve business outcomes through technology.
Strong ability to work independently, manage priorities, and perform effectively in a fast-paced environment.
Demonstrated application of
Customer Success frameworks and methodologies
.
Confidence engaging with stakeholders from
Administrators to C-suite
.
Required Skills & Qualifications
Must Have
Fluency in
English
(additional EMEA languages are a plus).
Strong
business acumen
—ability to connect Salesforce capabilities to customer business value.
Exceptional
communication and presentation skills
, adaptable to varied audiences.
Proven
consultative engagement
experience with enterprise or mid-market customers.
Relationship-driven, personable, and customer-centric approach.
Strong
technical aptitude
and ability to learn new Salesforce technologies quickly.
Effective problem-solving and decision-making skills.
Comfort operating in environments of
continuous change
.
Preferred / Advantageous
Salesforce Certifications (Preferred):
Marketing Cloud Administrator
Marketing Cloud Email Specialist
Marketing Cloud Consultant
Salesforce Administrator
Agentforce Specialist
Hands-on experience with
Salesforce Marketing Cloud
and CRM platforms.
Understanding of
software implementation and onboarding strategies
.
Knowledge of
project management principles
.
Strong
data literacy
, including reporting and insight interpretation.
Ability to prioritize effectively under pressure.
Why Salesforce
At Salesforce, we believe business is the greatest platform for change. As a Senior Onboarding Specialist, you’ll play a critical role in shaping customer journeys, driving meaningful outcomes, and reinforcing Salesforce’s position as a trusted partner in AI + Data + CRM.
If you’re passionate about customer success, strategic onboarding, and making an impact early in the customer lifecycle—we’d love to hear from you.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and
be your best
, and our AI agents accelerate your impact so you can
do your best
. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this
Accommodations Request Form
.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our
Candidate Privacy Statement
for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
