Role Summary:
With technology offerings constantly changing, it can be difficult for senior managers to understand how effective the latest innovations will help support their goals. In the past, IT teams acted as service centres to develop products on request. However, newer models utilize IT business partners to anticipate proactively a firm’s technology needs and manage the delivery of these IT solutions.
IT business partners will typically hold regular meetings with stakeholders throughout the company to understand the specific goals of the overall business and individual departments. These professionals will then translate those needs into technology requirements for IT development. As a result of this close relationship, IT business partners will also become the main point of contact for the local business and technology teams.
After a new technology is successfully delivered, these professionals will also be responsible for ensuring that end users understand how to use these new tools and resolve any issues they may encounter. Another important task is to relay any feedback to technology teams.
Communication ability is essential for this role as a large part of the job will involve acting as an intermediary between the local business and technology teams. Due to the need to support different departments within a company, employers will typically seek proven industry experts with strong business acumen. As a result, employers will often require specific industry experience. However, we are finding some companies willing to consider professionals from similar industry backgrounds as specialised candidates become shorter in supply.
This role is a ‘dual-hat’ role – it represents the business within technology discussions and vice versa, represents technology in the business discussions.
The AGS Technology Business Partner (India) is responsible for working closely with the Technology and Data strategy teams, the AGS Program Office (PO), the Recruitment Delivery Centre (RDC) and regional senior leadership to successfully sustain, implement and grow the technologies critical to the success of AGS. Key stakeholders will also include regional VPs and Executive Directors.
This position will be recognized as the technical subject matter expert for the application of recruitment technology within AGS services and will analyze reoccurring technology incidents and identifies areas of operational efficiencies for program improvements and growth to provide strategic consultation or resolution to AGS PO, RDC, Clients and Technology Partners.
The role is an AGS Technology strategic position meant to drive significant improvements in AGS account and delivery processes, technology adoption, operations, efficiencies, and profitability.
Your Responsibilities, Impact & Contribution:
Strategy execution
Ensure business leaders are well-informed about AGS tech strategy, particularly Acumen Intelligent Workforce Platform (IWP) by consulting with them and understand existing challenges and new opportunities
Help business leaders grow value of their operations by advising and supporting on technology solutions
Understand and clarify business problems and help identify solutions, working with product teams to build use cases that solve these problems, whilst avoiding bringing in the wrong technologies
Adoption of Acumen IWP and Partner technologies
Lead/guide leaders to maximise adoption of the Acumen IWP
Understand adoption barriers and work with technology and operations teams to overcome these
Support AGS program leaders, EDs and VPs with overall technology strategy
Creating business cases for TSIB
ROI monitoring
Ensure accountability as role of business sponsor
Acts as the escalation point for PO, Leadership and Clients on technology and partnership issues related to service.
Collaborates with other Global Business Services (GBS), as well as Finance & Business Solutions (FBS) team resources to better serve our Program Offices and Clients.
Establishes open communications with Technology Partners and PO Leadership teams
BD / Presales
Work with the pre-sales engineer on new BD opportunities as/when needed
Work with Risk/compliance/legal on security and contractual situations to ensure that technology products are compliant and our legal frameworks are correct
10 years of experience in technology management, with a strong background in global technology strategy.
5+ years of relevant job experience specifically working as a trusted advisor/partner for senior leaders and decision-makers related to recruitment and/or HR technology products and working effectively with superiors, peers and subordinates to inspire success and innovation
Able to thrive and influence in a highly matrixed environment and have ability to build and maintain credibility with senior leaders
Ability to build and maintain credibility with senior leaders
Experience managing partnerships with recruitment/HR technology platforms (eg. ATS, VMS, CRM, RPA, Talent Communities, Video Interviewing, Assessments, Career sites, Onboarding etc.),solutions and strategies in HR, Staffing, Recruitment, and Contingent Workforce Management technologies
Knowledge of the Systems Development Life Cycle (SDLC) methodologies and working in Agile development
Passion around innovation, trends and research of new ideas in technology and ability to adapt quickly and possess flexibility with working in a constantly evolving field.
Ability to move from ideas to viable solutions and offerings, with a strong lens on results, scalability and market share growth potential
Strong presentation and public speaking skills
Proficient to Advanced level with Microsoft Office products.
Demonstrates strong conceptual, analytical, and problem-solving ability.
University or graduate degree preferred
The top
three most important skills and experiences
for the role are:
1. Experience in technology management.
2. Strong leadership and project management capabilities.
3. Excellent communication and stakeholder engagement skills.
