Senior Manager – Growth
Location:
Chennai
Department:
Customer Growth
Employment Type:
Full-time
About Kapture CX
Kapture CX is an AI-powered customer experience platform helping enterprises streamline support, improve engagement, and drive business growth through automation and AI-led solutions. Trusted by global brands, Kapture enables organizations to deliver seamless customer experiences across channels.
Role Overview
We are looking for a growth-focused professional to manage strategic enterprise accounts and drive long-term customer value. Unlike traditional Customer Success roles that focus on managing a high volume of accounts, this role requires deep engagement with a smaller portfolio of strategic customers.
The ideal candidate will act as a strategic partner to clients by understanding business challenges, solving use cases, driving adoption, and identifying growth opportunities within existing accounts.
This role is suited for professionals who are consultative, proactive, solution-oriented, and passionate about driving customer outcomes in a SaaS environment.
Key Responsibilities
Manage and grow relationships with strategic enterprise accounts
Drive customer engagement, adoption, retention, and overall account growth
Understand customer pain points and business objectives to build value-driven solutions
Identify opportunities within existing accounts and drive expansion conversations
Conduct business reviews, strategic discussions, workshops, and product adoption sessions
Collaborate with Product, Support, and Delivery teams to ensure customer success
Track customer health metrics, engagement, and adoption trends proactively
Resolve escalations with a problem-solving and consultative approach
Act as a trusted advisor and strategic partner for customer stakeholders
Ensure long-term customer satisfaction and business impact
Requirements
3-5 years of experience in Enterprise SaaS, Customer Success, Growth, or Account Management roles
Strong stakeholder management and relationship-building skills
Excellent communication, presentation, and consultative selling abilities
Strong problem-solving mindset with the ability to understand customer use cases
Experience handling enterprise or strategic accounts
Proactive, ownership-driven, and customer-focused approach
Ability to work cross-functionally in a fast-paced environment
Experience in CX, SaaS, Automation, or AI-based platforms is preferred
What We’re Looking For
Candidates with a strong consultative and solution-oriented mindset
Professionals who can drive growth through customer value creation
Individuals who can proactively identify opportunities within accounts
Candidates comfortable managing strategic accounts with high ownership
Profiles focused only on transactional upselling/cross-selling may not be the ideal fit
Why Join Kapture CX
Opportunity to work with one of the fastest-growing AI-powered CX platforms
High-ownership role with direct impact on customer growth and retention
Collaborative and growth-focused work culture
Exposure to enterprise clients across industries and geographies
Opportunity to work at the intersection of AI, automation, and customer experience
