Senior Executive - Product Support

Bangalore, India Mid Posted 2026-05-21

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About this role

LeadSquared is a fast-growing SaaS CRM company serving 2,000+ customers globally with a 1000+ member team across India, US, Middle East, ASEAN, ANZ, and South Africa. This role is focused on owning and resolving customer technical issues end-to-end while working closely with product and engineering teams. Key responsibilities: * Troubleshoot and resolve product issues across phone, email, and chat * Work with APIs, webhooks, and integrations * Deliver resolutions within SLA timelines * Support onboarding, product training, and documentation * Collaborate with engineering on bugs and improvements Requirements: * 2+ years in SaaS product/technical support * Strong troubleshooting and communication skills * Knowledge of APIs/Webhooks/Connectors * Experience supporting enterprise customers * Comfortable with 24/7 shifts Good to have: * PHP, Java, or Python knowledge * CRM/marketing automation experience * Ability to build sample scripts/POCs

How to get this job at LeadSquared

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