Location: Ugaoo Farm, Talegaon MIDC - Plot no. 90, Floriculture Park, Ambi, MIDC, Talegaon Dabhade, Maharashtra 410507
https://maps.app.goo.gl/8mjBkpweFETDRFxn7
About Us
Ugaoo is one of India’s leading gardening and urban green living brands, offering a wide range of plants, planters, seeds, fertilizers, and gardening essentials. We are passionate about making gardening simple, accessible, and enjoyable for everyone.
About the Role
We are looking for a seasoned professional to manage end-to-end order fulfillment across all sales channels and warehouses, including platforms such as Amazon, Flipkart, Blinkit, and Zepto. The role involves ensuring timely order processing, accurate order allocation, and smooth dispatch operations while maintaining high service levels and customer satisfaction.
The candidate will work closely with warehouse, inventory, logistics, customer support, and marketplace teams to ensure no order remains pending beyond 24 hours and operations run efficiently across multiple warehouses.
Responsibilities
Manage end-to-end order processing and fulfillment across all sales channels
Ensure timely order allocation, picking, packing, and dispatch operations
Monitor order ageing and ensure no pending orders exceed 24 hours
Coordinate with warehouse, inventory, logistics, and customer support teams for smooth daily operations
Track and resolve issues related to inventory availability, stock allocation, dispatch delays, and courier performance
Manage online returns and reverse logistics processes
Ensure smooth order flow across multiple warehouses
Maintain daily MIS reports and operational trackers
Identify process gaps and drive operational improvements for better efficiency and service levels
Work closely with marketplace teams to ensure timely order processing and issue resolution
Requirements
3+ years of experience in e-commerce order processing, warehouse operations, or supply chain operations
Strong understanding of order management systems and warehouse processes
Experience handling platforms such as Amazon, Flipkart, Blinkit, Zepto, or other e-commerce and quick commerce channels
Experience handling multiple sales channels and warehouse coordination
Good analytical and problem-solving skills
Strong ownership mindset and ability to manage daily operational challenges
Proficiency in Excel and MIS reporting
Ability to coordinate effectively with cross-functional teams
Good communication and organizational skills
Experience in handling returns and reverse logistics is preferred
