Provide value to the manufacturing business by designing and developing customised solutions within the Dynamics 365 platform.
Primarily focussed around the CRM applications, this role will support the current live services, whilst also contributing to the future solution that is being rolled out globally.
Key Responsibilities and Outcomes:
Design, develop and implement customized solutions based on the Microsoft Dynamics 365 CRM platform in line with best practices
Develop solutions from business requirements
Troubleshoot existing functionality and provide fixes
Follow the software development lifecycle to design, code, test and deploy new features
Mentor junior members and knowledge share with the team
Help drive the maturity of the development team in the area of D365 development
Work within an Agile team and contributing to the methodology’s ceremonies
Contribute to, and maintain technical documentation and training material where required
Ensure solutions conform to Rotork’s security standards
Stay up-to-date with the latest Microsoft Dynamics 365 CRM technologies and tools
Qualifications & Technical knowledge:
Essential
University degree or relevant experience in industry
Strong knowledge of Microsoft Dynamics 365 CRM customization, configuration, and integration
Experience with Dynamics 365 Sales, Customer Service, and Marketing modules
Experience with Microsoft Power Platform and related technologies (Power Apps, Power Automate)
Ability to create clear documentation of all current processes and newly added processes
Collaborating with internal stakeholders to set expectations and deliver solutions in a timely and effective manner
Desirable
Knowledge of the workings of a manufacturing business
Microsoft Dynamics 365 CRM certified
Experience with Azure Services and Microsoft 365
Personal Specification:
Essential
Analytical thinker – resolve problems with a strong focus on attention to detail.
Stakeholder management – engage and motivate others. Customer and business focused at all times.
Adaptable – cope with the unexpected, manage problems.
Communication – excellent listening plus written and spoken skills. Empathise and understand different cultures.
Organisation – self motivated with good time management skills to manage own workload.
