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Senior Customer Service Associate

at Ergode

Kolkata, India Mid Posted 2026-02-16

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About this role

Senior Customer Service Associate Job Summary: The Senior Customer Service Associate is responsible for providing exceptional customer service and support to clients. This role requires a deep understanding of customer service principles and the ability to handle complex customer inquiries. Roles and Responsibilities: Manage and resolve escalated customer complaints Develop and implement customer service policies and procedures Collaborate with other departments to ensure customer satisfaction Qualifications: 2+ years of experience in a customer service role Excellent communication and problem-solving skills Proficiency in CRM software

How to get this job at Ergode

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