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We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Senior Black Belt – Collections & Dispute Transformation (OTC | AI-Driven)
Role Overview
Iron Mountain is seeking a
high-caliber Lean Six Sigma Black Belt and Transformation Leader
to drive enterprise-scale improvements across
Collections and Dispute Management within the Order-to-Cash (OTC) value stream
.
This role is not traditional process improvement—it sits at the intersection of
process excellence, advanced analytics, and AI-led transformation
. The candidate will lead
end-to-end transformation programs
, delivering measurable outcomes such as
DSO reduction, working capital optimization, dispute cycle time reduction, and customer experience enhancement
.
You will operate as a
strategic change agent within Global Business Services (GBS)
, partnering with Finance, CX, EIT, and Analytics teams to transition from
reactive operations to predictive and agentic decisioning models
.
Key Responsibilities
1. End-to-End Transformation Leadership
Lead
enterprise-level transformation initiatives
across Collections and Dispute processes
Conduct
deep-dive diagnostics
, including:
Value Stream Mapping (VSM)
Process mining (e.g., Celonis)
Bottleneck and leakage identification
Define and deliver
quantified business outcomes
, including:
DSO reduction
Bad debt reduction
Cycle time improvement
Productivity gains
Ensure
benefits realization is formally tracked, validated, and signed off
2. Intelligent Automation & AI Enablement
Design and deploy
AI/ML-driven use cases
across OTC, including:
Customer payment behavior prediction
Risk and health scoring
Intelligent dunning orchestration
Dispute triage and resolution automation
Collaborate with Data Science and Engineering teams to:
Operationalize models into workflows
Embed insights into
Next Best Action systems
Drive adoption of
agentic AI and decision intelligence frameworks
within financial operations
3. Cross-Functional Stakeholder Orchestration
Partner with:
Finance (A/R, Credit, Billing)
Customer Experience (CX)
Enterprise IT (EIT)
Analytics & Automation teams
Align transformation initiatives with
enterprise data and technology strategy
Act as a
bridge between business, process, and technology teams
4. Capability Building & Organizational Enablement
Design and deliver
Lean Six Sigma training programs
Mentor and govern
Green Belt and Continuous Improvement (CI) projects
Establish
standardized transformation playbooks
for OTC processes
Build a culture of:
Data-driven decision making
Continuous improvement
Structured problem solving
5. Governance, Control & Sustainability
Lead
Corrective and Preventive Action (CAPA)
frameworks
Implement
robust governance models
for:
Process adherence
KPI tracking
Value realization
Ensure sustainability of improvements through:
SOP standardization
Control mechanisms
Continuous monitoring
Required Qualifications
10+ years of experience
in process transformation within:
Banking
Insurance
Consulting
Large-scale shared services / GBS environments
Strong expertise in:
Lean Six Sigma methodologies
Root Cause Analysis (RCA)
Value Stream Mapping (VSM)
Process Mining (preferred)
Hands-on experience with:
Data visualization tools (Tableau, Looker, Minitab)
Analytics-driven decision making
Proven track record of:
Leading complex, cross-functional transformation programs
Delivering measurable financial and operational impact
Navigating ambiguity and driving outcomes independently
Certifications
Mandatory:
Lean Six Sigma Black Belt (certified)
Preferred:
Agile / Scrum
Kaizen
Prosci (Change Management)
What Success Looks Like
Tangible reduction in
DSO and working capital leakage
Significant improvement in
dispute resolution cycle times
Adoption of
AI-driven decisioning in collections workflows
Measurable
productivity gains and cost savings
Strong pipeline of
successful Green Belt / CI projects
Category: Project/Program Management Group
